Quality Assurance Sales Representative

Jeanette A. Snider

970-***-**** • **************@*****.***

PARALEGAL/SUPPORT COUNSELOR/CLERK

SKILLS SUMMARY

Clerical - Prepare Documents, Create Presentations, Account Payments, Event Planning.

Customer Care - Verbal & Written, Diverse Populations, Multi-level Needs, Attentive & Considerate

Quality Assurance - Audit Client Files, Screen Applicants, Developed Policy & Procedures

Professional Training - Helping Profession Ethics, Domestic Violence, Financial Planning, Team Building

Microsoft – Excel, PowerPoint, Word, Outlook, QuickBooks, Gift Works, Paragon, CBMS

RELEVANT EXPERIENCE

Clerical/Office Support:

Created proposals for new programs to expand client services based off grant funds received, maximizing program benefits and preventing overlapping services between agencies.

Created and maintained filing systems to include data bases and resource lists, general office equipment.

Customer Care:

Quickly assessed needs of clients compared with program rules to complete requirements of clients. Describe client and agency responsibilities and values to those roles.

Utilized interpersonal communication techniques while working with persons with mental disabilities or illnesses and promoting client access to additional services if needed.

Quality Assurance:

Developed policy and procedures for stop/gap services received by client in multiple offices, reducing department expenses and increasing client self-sufficiency.

Audited all Food Stamp files in preparation of a state audit, scanned all closed files and completed inventory.

WORK HISTORY

Events and Promotions, Talent, Fort Collins, CO. 2012-current

Front Range Community College, Getting Started Presenter, Fort Collins, CO. 2013

Special Projects, Consumer Credit Counseling, Fort Collins, CO. 2010

Clerical Support, Johnson & Johnson Law Office, Fort Collins, CO. 2009–2010

Sales Representative, Center Partners, Fort Collins, CO. 2008-2009

Career Service Support Counselor, Everest College, Aurora, CO. 2006

Support Counselor, Consumer Credit Counseling, Denver, CO. 2004-2006

TANF Clerk, Prowers County Human Services, Lamar, CO. 1998-2001

EDUCATION & TRAINING

Associates of Art, Front Range Community College, Fort Collins, CO 2013

Associates of Paralegal Studies, Everest College, Aurora, CO 2007

Business Coursework, Pueblo Community College, Pueblo, CO 1997

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