Customer Engineer

RESUME

[pic]

Sunitha .S

M**,TNHB,

Singanullur, Mobile : 989-***-****

Coimbatore-641005.

Ph : 989-***-****

OBJECTIVE:-

To work in an estimated concern where my potential and knowledge used

for the upliftment of both organization and myself.

EDUCATIONAL QUALIFICATION:-

S.NO DEGREE INSTITUTION PERCENTAGE

1 BBM P.S.G.R.Krishnamm 78%

al college for

women

2 Hsc C.C.M.A. Govt 73%

girl's higher sec

school.

3 SSLC Corporation 70%

girls' high sec

school.

WORK EXPERIENCE:

S.NO Companies Period Designation

1 Kovai mills store 2006-2007 Office

Administrator and

customer support

2 E -caps India limited 2007-2008 Material and

billing service

coordinator

3 Wipro InfoTech as a 2008-2009 call desk

Nebula employee coordinator and

Tele marketing for

Customer

coordination

Over all Roles and Responsibilities:-

> Maintaining Petty cash

> Getting stock update.

> Updating status in computer

> Communicating with customer regarding product

> Preparing reports

> Purchasing material from wholesaler

> Boosting sales via marketing

> Getting stock update.

> Updating status in computer

> Processing bills

> Communicating with customer regarding product

> Preparing reports in excel

> Maintaining stocks

> Tracking with vendor and customer through mail

> Preparing DC

> Material tracking and cross checking with vendor

> Call Locking in WCC portal & allocating calls to filed engineers.

> Allotting calls to the service engineers

> Allocating calls according to severity

> Coordinating with Engineers for their call locations.

> Closing calls with in norms

> Getting feedbacks from the customer end.

> Issue spare from imp rest

> If spare is not available in imp rest raise request to regional store

> Handling & updating Customer Database.

> Marinating Attendance for engineers.

> Handling Petty cash

> Paying wages to housing keeping and others.

> Conduct team meeting every week and discussing major issue regarding

calls and admin

> Generating NM/NQ call report

> Preparing daily report, DTRT report.

> Responding each and every mail.

> Handling installation calls while system allocated to corresponding

location

> Sending engineer with PIR report for installation, if site not ready

getting SNR report.

> Doing Preventive maintaindence for all machine in periodic wise

> Supporting in renewal of AMC and warranty for system.

> Overall Maintaining team of 12 members(Engineers)

> Overall Providing service support for more than 100 customer nearly

1500 desktop and 500 laptop

ADDTIONAL QUALIFICATION:-

MS office

Tally. ERP8.0

Working in internet

PERSONAL PROFILE:-

Husband Name S.SaravanaKannan

Husband Occupation Proprietor in Kovai Mills store

D.O.B 15.08.1984

Age 22 years

Martial status Single

Nationality Indian

Religion Hindu

LANGUAGE KNOWN:-

English, Tamil (To Read, Write and Speak)

Malayalam (To Speak).

STERNGTH:-

Flexibility with all situation and positive thinker

DECLARATION:-

Here by I declare all the information given above is true according

to my knowledge.

DATE: Yours Faithfully

PLACE:

Contact this candidate