Customer Service Maintenance

m.j.maisara banu

Mobile: 994*******

E-MAIL: *********@*****.**.**

OBJECTIVE

Seeking a responsible and challenging position in an organization where

in I have a role to fulfill the goal leading towards the development of the

organization.

Exposure

Type Writing Lower in English

Packages MS-Office, Tally7.2

SYNOPSIS

B.B.A Sri Kanyaka Parameshwari Arts & Science College 2007

PROFESSIONAL SUMMARY

V Demonstrated Possess Accounting, Insurance, organizational,

communication & Computer Skills.

V Ability to effectively plan, coordinate and meet deadlines of multiple

projects.

V Eagerness to take new challenges. Quick learning of new initiatives.

CAREER SUMMARY 1

Jul'12 - Till date Computer Age Management services

ltd, Chennai.

. Call Center Officer

RESPONSIBILITIES

V Handling inbound call center for various mutual funds across the country

V Handles high profile customers calls and Escalation queries

V Exceptional customer service and communication skills

V Responsible for improving the team and facilitating the communication

among the members of team

V Ability to perform tasks efficiently and effectively with minimum

supervision

V Interact effectively with individuals/teams to ensure high quality and

timely expedition of customer requests

V Play active role in developing activities that improves business

performance and customer satisfaction

CAREER SUMMARY 2

Feb'08 - Jul'11 Sundaram Business Services Ltd,

Chennai.

. Process Associate

RESPONSIBILITIES

Accounts Payable:

V Assisted During Migration of AP Process.

V Verification of Expense Claims (Both Vendor Payment & employee

Reimbursement) of Client & Subsequently journalizing the same.

V Co ordination with Clients through mail for Clarification in claims

(Helpdesk).

V Quality Check for Accounting Entry Made in Client Software.

Admin:

V Maintenance of Vendors Agreements (For services Such as Security,

Cleaning Cost etc).

V Maintenance of rental Agreements (Branch wise).

V Preparation of Monthly Rental Claims (All Over India).

V Provision Creation for Regular Expenses (Security, Cleaning &

Electricity).

Capitalization:

V Preparation & Maintenance of PO registers for the Asset Purchase.

V Maintenance of PO Tracker for Open PO Capitalization

V Co-ordination with Clients for Delivery / Installation of Asset

purchased

V Raising claims for payments for Asset purchased

V Capitalization of Asset.

V Maintain FA Registers.

Insurance Related Operation (Dops & New Business):

V Insurance related front office co-ordination with 120 braches and

above.

V Maintain Customer focus at all times and respond to customers'

enquiries (e-mails phone and fax) using the Best Practice guidelines.

V Maintain advanced working knowledge of all customer service processes

for different market segments and communicate discrepancies/ issues to

team manager when necessary .

V Provide quality customer service on every call.

V Communicate clearly and effectively with Clients.

CAREER SUMMARY 3

Oct'07 to Dec'07 INFOVISION

. Data Processor

Project Details

V Finished project in BATA INDIA LTD. In the field of marketing

"RETAILERS ATTITUDE TOWARDS BATA INDIA LTD".

Duration: Dec 2006 to Feb 2007

V Finished INSTITUTIONAL TRAINING IN VASAVI BUILDERS

Description : Material purchasing, Organizational maintenance and

Management .

certificate

Had completed NISM 2B for register and transfer agent module with 69%

PERSONAL DETAILS

Date of Birth : 10-04-1987

Communication Address : No. 9/5 Srinivasa pilla Street,

Sevenwells, Chennai

Tamilnadu, India.

Languages Known : English,Hindi, Urdu, Tamil

DATE:

(M.J. MAISARA BANU)

Contact this candidate