Manager Customer Service

* ******* * *****

**** * ********** *** 813-***-****

Tampa FL 33629 813-***-****

*********@*****.***

Skills

Marketing, advertising, promotions, inventory maintenance, budgeting,

Scheduling, great communication, business development, employee training, client relation management, people oriented, progressive goal implementation, product presentations, legendary costumer service, substitute teacher, career lab manager and Basketball coach, Motor coach operator and sales.

Education Business education, University of phoenix Tampa FL

Degree earned July 2009

Objective To find a position, where I can use my professional background, coaching and motivational skills to reach and obtain business goal and directives.

Experience Industry experience

Horizon Coach lines Largo Fl

Motor Coach operator/sales

2012-PRESENT As An Account manager my responsibilities is to build relationships, by acting as a interface between customer service teams an sales

teams of a company. The goal is to maintain a companies existing

relationship as well as identifying new clients for business opportunities. As an account Manager my basic responsibilities include working with a client to identify their needs and show how the we can best meet their needs in order retain an existing customer or gain a new customer.

First Priority Clearwater Fl

Motor coach Operator 2009- 2012

Transport passengers on chartered trips and sightseeing tours. While driving for tour groups, they should make sure all of the passengers are comfortable and are accounted for when boarding the bus after each stop. Since these tours can last for days at a time, motor coach drivers are expected to work flexible hours and be available for trips lasting extended periods of time. Motor coach drivers act as costumer service representatives for the company they represent, interacting with passengers while ensuring their comfort is a key component of the job. Tour drivers may also be required to supply information about the area they are visiting. Drivers make sure that tours remain on schedule by informing passengers when to report back to the bus after a stop and by being on time them selves. Motor coach drivers also handle maintenance checks and proper upkeep on the vehicle

Experience Hillsborough County Schools Tampa FL

School Bus Driver 2008-2009

School bus drivers pick up students at stops along established routes and drop them off at school. They may also transport students and faculty to special events, such as field trips or sporting events. School bus drivers must be attentive to traffic and weather conditions while staying on schedule and ensuring the safety of passengers. They must ensure that their vehicles are operating properly each day by testing brakes, tires and other components. Drivers are also responsible for maintaining a safe environment within the bus by enforcing rules of conduct and responding to emergencies. They must keep track of the amount of fuel used, number

of students transported and miles driven,which they typically report to supervisors each week.

Experience Franklin Covey Tampa Florida

Assistant Manager 2006 – 2008

Responsible for hiring, firing, training, setting goals and using

Roll playing to achieve goals for seven employees. Plano gram and store new business leads and maintain current business development

Alonso High School Tampa Fl

Head Girls Basketball Coach, Asst. Girls Softball Coach 2000- 2010

Responsible for pre-season conditioning try outs and developing talents

To improve each player and also the overall team through out the season

Britton Plaza vision Center TAMPA, FL

1991-2006

As owner of the business, the entire operation was my responsibility, hire, fire, goal setting and training, setting prices as well as employee motivation and benefits. Additional responsibilities, accounts receivable, advertising, budget, inventory, and rental agreement and customer satisfaction, also business development and internet sales.

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