Manager Dental Office's and Insurance/ Assistant Management

CORAZON C. MACAHILAS

Dental Practice Manager

**** ***** ****** ** **** #11 SW Everett, WA 98204

Cell No. 760-***-**** Email: *******@*****.***

Expertise:

Office Management Dental Assistant Instructor Insurance Supervision Bookkeeping

Collection X-ray License CPR Certified Dental Assistant

Computer Skills:

Dentrix Easy Dent Soft Dent Eagle Soft Kaypro Microsoft Office

Education & Training:

• Currently enrolled at DeVry-Keller Graduate School of Management under MBA program major

Health Care Project Management and will finish by mid-2014.

• DMD Graduate – Centro Escolar University – Philippines

• Dental X-ray Technician License – Board of Dental Examiners, CA.

• Office Management Supervision crash course – Palomar College, CA

• The Dentist Insurance Telephone Technique Risk Management Seminar Health Cash Care

• Management Supervision – HCCM, Inc.

• Dental Insurance Seminars- Delta Dental Topic: Insurance Fraud and How to handle difficult

patient. Training and Expertise with collection of accounts receivable, reconciliation.

Work Experience:

Jan. 2008 - July 2008 Orthodontics Office Manager, Western Dental

Responsible for the operation of the entire orthodontic department. Kept track of daily productions and

outputs. Implemented recall system and collections. Discussed with dentists on patient cases. Ensured

critical information is communicated within and across teams in an efficient and timely manner.

Developed others through delegation, timely feedback, coaching and mentoring. Handled patient cases

and financial arrangement. Reviewed aging claims and met with claim personnel from the insurance

department of the company. Represented assigned office to the company’s monthly manager’s meetings.

Handled QSI system software.

Jan, 2007 - Dec. 2007 Dental Practice Manager, Pacific Dental Services

Responsible for the daily operation of the entire de novo chartless office. Presented cases and treatment

plans to the patient. Prepared office for meeting with HMO/PPO insurance representatives for quality

assurance inspection. Worked with the marketing people as a de-novo office. Represented office to the

Chamber of Commerce and other businesses. Conducted staff meetings and emergency huddles.

Discussed with dentists on patient cases. Ensured critical information is communicated within and

across teams in an efficient and timely manner. Developed others through delegation, timely feedback,

coaching and mentoring. Handled patient cases and financial arrangement. Ensuring that needed

reporting is completed in a timely manner. Implemented follow up and recall systems. Experience with

collection of accounts receivable, reconciliation. Handled QSI systems software and with CPS system

for a chartless office.

Feb. 2004 - Sept. 2006 Dental Practice Manager Wilshire Implant and Periodontal Center

Responsible for the daily operation of the entire office. Assisted patient treatment plans, insurance

overviews and financial arrangements. Assisted dentist in hiring and training new employees. Received

and posted payments and reviewed patient charts. Conducted staff meetings and emergency huddles.

Discussed with dentists on patient cases. Ensured critical information is communicated within and

across teams in an efficient and timely manner. Developed others through delegation, timely feedback,

coaching and mentoring. Handled patient cases and financial arrangement. Ensuring that needed

reporting is completed in a timely manner. Implemented follow up and recall systems. Experience with

collection of accounts receivable, reconciliation.Utilized Dentrix software.

Oct. 2002 - Feb. 2004 Dental Insurance Manager, RB Family Dentistry

Account manager for this office and main duty is kept track of the daily, weekly and monthly

productions and collections. Prepared e-billings to insurance companies and patients. Reviewed legal

forms required for the treatment plan agreements. Reviewed, audited collected aging and denied claims.

Dealt insurance supervisors on claims issues. Trained office staffs and dealt with all insurance issues and

codes. Utilized Softdent software. Experience with collection of accounts receivable, reconciliation.

Sept. 2001 - Mar. 2002 Dental Practice Manager/Consultant Smile Dental of Oceanside (Contract)

Responsible for the daily operation of the office. Cross trained front and back office teams. Assisted

patient treatment plans, insurance overviews and financial arrangements. Ensured critical information is

communicated within and across teams in an efficient and timely manner. Developed others through

delegation, timely feedback, coaching and mentoring. Handled patient cases and financial arrangement.

Ensuring that needed reporting is completed in a timely manner. Implemented follow up and recall

systems. Utilized Dentrix software.

Sept. 1995 Mar.1996 Dental Assistant Instructor, Brian Dental College in Kansas

Handled class teaching students lessons prepared and approved by the school. Implemented required

trainings for the students of the dental assisting program. Prepared, reviewed and updated lessons.

Prepared students for clinical laboratory test and train them for internships to dental offices and clinics.

July 1992 - Aug. 1994 Dental Office Manager, Lawrence Welk Resort Dental Office

Managed daily operation of main 100% HMO insurance office. Met and worked in a weekly basis with

different HMO/Indemnity insurance representatives. Worked on pegboards and one simple computer

under DOS or word system for appointments and schedules. Train staff, front desks with me would meet

with elderly members to explain and educate their HMO benefits. Cross trained front end and back

office team to meet the OSHA regulations. Set up huddle and staff meetings with the dentists.

Dec.1989 - June 1992 Assistant Marketing Manager, California Dental Implant Center

Worked with the dental implant specialists in launching the office. Responsible for the design of flyers

and prepared news media advertisement in San Diego County. Communicated with dentists from

different states, cities and outside countries for implant seminars schedules. Set up the seminars and

classes on locations. Prepared and assisted slides and video presentations. Performed back office

assisting six handed for implant surgery when necessary. Utilized Soft dent software.

References: Available upon request

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