Customer Service High School
Resume:
TIERA BETTS
SOUTH BEND, IN ***28
**********@*****.***
FUNCTIONAL SUMMARY
Professionally displayed the ability to work in group or team settings.
Acquired the ability to speak in front of large groups.
Mastered the ability to multi-task.
Specialized in interviewing techniques.
SUMMARY OF QUALIFICATIONS
Handled incoming / outgoing calls or inquires Microsoft Word, Excel, Power Point, Outlook, Access, and Publisher Printing, faxing, and scanning Data Entry Certificate in Personnel / Human Resources Certificate in Radio Broadcasting High School Diploma
EMPLOYMENT
2009 May 28 - Current United States Air Force Reserve, Grissom AFB, IN Personnel / Human Resource Specialist
Mastered the ability to maintain military personal records in a professional manor.
Interviewed and advised officers and airmen on proper career path goals and objectives.
Ensured all document were within military compliance.
Acquired the ability to clearly articulate sensitive information in front of large groups.
Complied and audited all military personal records in a professional manor
Supervises and performs personnel activities and functions, including personnel action requests.
Manages and updates military personnel data system records.
Ability to multitask
Handles confidential financial and personal information appropriately.
Ability to tactfully handle stressful and difficult situations.
2008 June 24 - 2012 January 27 Lands End / Sears Roebuck and Co.
Consultative Sales / Customer Service Representative
Demonstrated the ability to multi-task in stressful situations.
Evaluated merchandise needed for day to day business operations.
Clearly performed the ability to ensure all merchandise meet company standards.
Strong communication and negotiation skills.
Detail oriented and works with a high degree of accuracy.
Possess strong problem solving skills.
Handled incoming calls or inquiries from prospective customers or clients.
Assists customers effectively by solving customer disputes.
Provided customer additional information or explains services.
Discussed products offered and ensures customer satisfaction.
Tactfully handled confrontational or stressful interactions with the public.
Completed supporting paperwork and data entry as required.
Accurately captured customer information.
Creates and maintains service reports.
EDUCATION
Ivy Tech Community College 2012 January - آ 2014 December Communication
Kessler AFB, MS Technical Training School آ 2009 October - 2009 December Certificate of Training: Personnel / Human Resources
Indiana University Purdue University - Indianapolis 2006 August - 2009 May Communications / Pre- Law
Clay High School, South Bend, IN آ 2002August - 2006 June Core 40 High School Diploma Certificate of Training: Radio Broadcasting
VOLUNTEER WORK
Ronald McDonald House
Habitat for Humanity
Kid Zone Youth Ministries
Our Lady of Hungry Catholic School
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