Customer Service, Sales, Technical Support, Billing

Andrés José Rodríguez Chaverri

PERSONAL INFORMATION.

Date of birth:22/October/1987

Home address: *** ****** **, *******, ** 32807

Nationality: Costarican.

Mobile Phone Number: 407-***-****

Marital Status: Single

E mail address:

********@*******.***

EDUCATION.

Currently studying. UNIVERSIDAD NACIONAL

Bachelor’s Degree in Business Administration

2000 2002 SANTA CECILIA HIGH SCHOOL

Middle High School Diploma.

2003 2004 NEW HOPE HIGH SCHOOL

High School Diploma.

2005 2006 Centro Cultural CostarricenseNorteamericano

Intensive English Now Program.

2001 2003 Instituto Tecnológico de Costa Rica (ITCR)

Modular Program for Conversational English

WORK EXPERIENCE

Employer: Alienware S.A

Job Function:Customer Service Agent

Start Date: August 2006

End Date: February 2008

Achievements: This was my first job, so I learned a lot about computer s components, and different kind of

software. Also in this company I learned how to provide an exceptional customer service to different kind of

customers all around the world. My experience in this company was really gratefully, because there I learned a

lot of things that help me to be a better and successful person every day.

Employer: Stream S.A

Job Function:Technical Support Agent.

Start Date: February 2008

End Date: August 2008

Achievements: I have learned how to solve technical issues (hardware and software issues) for Hewlett Packard

Notebook computers. Also I have learned more about the Microsoft office package including Microsoft Excel,

Microsoft Power Point, Outlook, Microsoft Word, Microsoft Excel, and Microsoft Publisher.

Also I got experience as a quality agent, in charge of monitoring and scoring calls from agents in the site.

Employer: Hewlett Packard

Job Function: Technical Support Agent

Start Date: September 2008

End Date: December 2010

Achievements: I worked with HP printers, scanners, and networking connections, solving software and hardware

issues, for Macintosh and Windows Operating Systems. Also I proved e mail and chat support for Latin America,

United States, Canada, and the Caribbean for several months. I had to quit this job because I had a scholarship

opportunity in another country.

Employer: Bank of America

Job Function: Customer Service, Billing and Sales agent

Start Date: February 2011

End Date: August 2011

Achievements: My position in this job is to provide customer service for credit cards. In this job I also have to

sell services for this kind of products such as debt cancellation plans, upgrades for credit cards, business cards,

etc. Here I have learned a lot about billing and I have learned in how to direct a big group of people to achieve

any goal. Also I was as a coach, helping, supporting and taking escalation calls for the new hires.

Employer: Dell

Job Function: Technical Support Agent

Start Date: September 2011

End Date: March 2012

Achievements: I’m in charge of providing technical support for USA and Canada customer for Alienware

computers. It is basically troubleshooting hardware and software issues related to the system, and give a

resolution to the customer the first time they call. I could say that my knowledge providing technical support or

computer related issues has increased a lot, because here I learned a lot of technical skills as well as providing a

great customer service.

Employer: Convergys

Job Function: Technical Support Agent

Start Date: March 2012

End Date: December 2012

Achievements: I work for a cable company providing tech support for cable, phone, and internet service for USA

customers. As per I have previous experience working with computers and providing technical support, I can go

to the extra mile providing an excellent customer service, and guiding customer in solving issues, and educating

them in different and easier ways to prevent future issues.

Contact this candidate