Customer Service Manager

Stephanie M. Cooley

**** ********* **

HARRISBURG, PA 17109

Primary Phone: 717-***-****

Email: *******@*****.***

EXPERIENCE

Bethesda Mission Women Center – Harris burg, PA 09/28/2010 – Until

House Manager

Redirect the women guest to positive activities and actions, give medication, monitor chores and

phone calls, coordinate devotions and group meetings, provide life skills education, document

daily activities and other numerous paper work.

Wordsworth Academy Alternative School – Harrisburg, PA 05/04/2009 – 06/11/2010

One-on-One

Assist one-on-one with moderate mental health students with classwork, homework, activities

and field trips. Redirect negative behavior to positive behavior

Gaudenzia Adolescent Program – Harrisburg, PA 02/07/2005 –

04/17/2009

Supervisor

Supervised eight staff members (House Managers)

Trained house managers on how to conduct client seminars, how to properly give medication to

clients, how to cope with aggression and de-escalation, how to conduct family process groups,

and redirect negative behavior to positive behavior, coordinate staff meetings, conduct random

client counts, and document daily activities.

Gaudenzia HIV/AIDS Outreach - Harrisburg, PA

Counselor

Provide outreach and access to treatment services to at-risk clients in multiple settings

Maintain records according to standards/needs utilizing the DAP note and contact sheets

Develop and maintain a collaborate working relationship with other human service agencies

Complete initial assessments on at-risk clients utilizing the psychosocial, two screening tools,

and the ASAM/PCPC

Process intake/assessment services

Provide support and referral to identified persons, including but not limited to: medical

treatment, health education, mental health services, vocational/educational services, and housing

Manage and monitor services provided in the TCE Project (e.g. Smart Project, continue of care,

case management, etc.)

Cornell Abraxas Alternative School – Harrisburg, PA 07/10/2003 – 01/28/2005

Intervention Specialist I

Assist juvenile delinquents in eight to eight program with daily activities, conduct phase groups,

develop educational curriculums, redirect negative behavior and actions to positive behavior and

actions. Coordinate community services.

The Program for Female Offenders – Harrisburg, PA 10/01/2000 – 07/01/2003

Shift Manager & Children’s Programming

Monitor female offenders in chores, phone calls, and work sites. Called in prison counts to

Dauphin County Prison, conduct strip searches, breathalyzer tests, and urine specimens.

Document numerous paper works.

Department of Transportation – Harrisburg, PA 09/01/1989 – 08/28/1998

Clerk II

Key entry, data entry, answer phones, use Xerox machine, customer service, filing, oversee and

mail out investigations, and messenger services.

EDUCATION

University of Phoenix 2010 – Present

4050 Crums Mill Road

Harrisburg, PA 17112-2894

Bachelor Degree

Major: Criminal Justice

Number of Credits Earned 99 - 80% through my career status, 120 credits needed to complete

Academy of Medical Arts and Business 1999 – 2002

2301 Academy Drive

Harrisburg, PA 17112

Associates Degree

Major: Early Childhood Education

Harrisburg High School 1983 – 1986

2451 Market Street

Harrisburg, PA 17103

Diploma

Major: Business

SKILLS AND ABILITIES

Key entry, Data entry, Microsoft words, Excel, power point, communicate well with others, work

well without supervision, work as a team player, filing, Xerox machine, Answer phone, conduct

groups well, and supervisor experience.

REFERENCES

Available Upon Request

Contact this candidate