Customer Service Administrative Assistant
Resume:
Amy Voltz
**** ******, ****, ** ***** • 814-***-****
************@*******.***
Professional Summary
Responsible and mature individual who thrives in fast-paced environments. Excellent customer
service, communication and listening skills. Experienced in cash management and POS systems.
Successful at building a strong customer following thus increasing repeat business. Effective at
multi-tasking and maintaining a professional presence under pressure.
Skills
• Strong work ethic
• Self-directed
• Outstanding interpersonal skills
• Customer service oriented
• Efficient multi-tasker
Work History
November 2005 - March 2013
Bartender • Sunflower Club - Erie, PA
• Displayed friendly, outgoing and energetic behavior to create an inviting atmosphere for customers.
• Consistently exhibited a calm demeanor during periods of high volume
March 2004 - November 2005
Bartender • The Beer Mug - Erie, PA
• Followed best practices to deliver consistent quality, control costs, and maximize guest satisfaction
Page 1
Resume – Amy Voltz
• Carefully followed alcohol awareness procedures
October 2003 – December 2003 &
October 2002 – December 2002
Administrative Assistant • Radio Shack District Office - Erie, PA
• Responsible for sales volume reporting for all district stores
• Processed paperwork, background checks, etc for new seasonal employees
April 2001 – January 2002
Travel Agency Manager • Travel Network - Erie, PA
• Trained, coached, and mentored staff
• Effectively managed daily operations
August 1998 – April 2001
Travel Agent • AAA Travel - Erie, PA
• High degree of efficiency at creating PNR’s through the GDS (Global Distribution System)
• Maintained professionalism with clients, while dealing with the volatile commodity of travel
June 1991 – May 1998
Travel Agent • Travel Service Inc - Erie, PA
• Developed proficiency while utilizing skills obtained at Mercyhurst College
Education
November 2004
Professional Bartender Training • Erie, PA
April 2001
Certified Airlines Reporting Corporation Specialist • Washington, DC
Page 2
Resume – Amy Voltz
January 1990 – June 1991
Travel & Tourism Certification • Mercyhurst College - Erie, PA
References
Available upon request.
Page 3
Resume – Amy Voltz
Contact this candidate