Customer Service Manager
Resume:
Lorraine Valentin
Kissimmee, Fl 34741
Email: ***********@*****.***
Cell: 407-***-****
Objective:
A challenging customer service position, where my experience, education, and accomplishments
will contribute to the success of your organization.
Highlights of qualifications:
* Consistently maintain a positive attitude and enjoy helping people * Expert knowledge and abilities
in written communications * Highly organized and detail-oriented * Strong skills in time management,
prioritizing tasks, and meeting deadlines * Superior telephone, customer service and computer skills
with proficiency in Proficient in MS Windows, MS Office, Adobe Software, Internet Usage, Opera
hotel system, Class D Security License, *
Employment History:
01/13-Present City View Apartments Orlando, Fl
Concierge/Leasing Assistant
Assist with any issues/request residents might have.
Answer/Transfer incoming calls.
Monitor surveillance camera of amenities and entry points.
Assist compliance manager with lease renewals.
Input work orders placed by residents and employees.
Complete walkthrough of vacant units for new move ins.
Post marketing ads for new rentals of vacant units.
Assist Managers with office duties such as filing, faxing, and data entry.
01/10-12/12 Lauderdale Beachside Hotel Lauderdale by the Sea, Fl
Front Office /AR Manager
Check guest in/out. Assist with any inquiries/request guest might have.
Answer/Transfer incoming calls. Input Reservations that come in via fax/email.
Balance hotel revenue, Close out the day. Complete Monthly report.
Responsible for A/R, Collecting and Posting payments of wholesalers.
Generate weekly aging report.
Responsible for overseeing housekeeping department. Assist with inspection of rooms.
Responsible for overseeing front desk department. Create staff schedule.
Provide any and all training that is required. Assist with coverage of shifts.
Assist General Manager with any HR duties such as filing, faxing, and data entry.
12/08-1/10 Give Kids The World Village Kissimmee, FL
Part Time Night Auditor/Security
Audit Ticket bank, Track Incidents.
Dispatch service calls to officers.
Run necessary reports, data entry and complete End of Day.
Answer and transfer calls. Assist families as needed.
Monitor front gate and grant access to family on property.
Prepare photos for departing families.
Patrol village to ensure the safety of the families.
Respond to any emergency calls and assist with escorting EMT’s through village.
02/00-12/08 Days Inn Maingate West Kissimmee, FL
Front Office Manager / Security Supervisor
Implemented procedures that reduced operating cost, and increased profitability.
Handled all aspect of Front Desk; includes phone inquiries, reservations, and guest inquiries.
Dispatch work to field personnel including electricians, service personnel, installers.
Responsible for overseeing Security department. Create staff schedule.
Provide security staff with any necessary training. Assist with coverage of shifts.
Answer alarms and investigate disturbances.
Patrol property on foot and/or in vehicle for any suspicious activity and ensure safety.
Review, Complete and File incident reports.
Education:
Continental Academy Coral Gables, Fl
H.S Diploma
1993-1997
Everest University Orlando, FL
A.A.S. Criminal Justice
2007-2009
Language (s): Fluent in English and Spanish: read, write and speak
Contact this candidate