Customer Service Project Manager
Resume:
Janae' Welborn
*** *** **** ***** . ******, Ohio 43615 . 419-***-****
Email: *********@*****.***
Profile To provide a solid foundation in a saturated customer
service environment, while increasing satisfaction,
awareness, and productivity.
Qualification
Summary Experienced, results oriented, dependable leader
with more than 17 years of customer service,
administrative, and project management knowledge. Skilled
in providing attention to detail, effective and courteous
communication, confidentiality, problem resolution,
scheduling, organizational and time management, and team
advancement in a multi-tasking environment.
Experience
FE'11 to
Present Accessibility Interpreter/Transcriptionist, The University
of Toledo
. Provide equal communication student access to promote
a superior educational experience for students
assisted via the Americans With Disabilities Act.
. Assist students registered with the Office of
Academic Access with in-class and remote speech-to-
text transcription services for post-secondary
education.
. Respond to student inquiries via Skype, email, phone,
and personal interaction.
. Provide excellent attention to detail, communication,
and customer service.
. Typewell Certified.
MR'98
to Present Youth Program Director, Charity Baptist Church
. Director of Youth and Senior Choirs
. Oversee Youth and Young Adult focus groups and
retreats geared towards educational development and
attaining personal goals
. Organize and planning of church fundraising banquets
and events
AU'02-FE'10
Assistant to the Office of Labor/Community Services, UAW
Local 12
. Develop community partnerships with corporate and
labor affiliates to promote emergency financial
assistance programs
. Event Planning and Fundraising Initiatives
. Case Manager and client liaison for application to
community health and welfare organizations
. Project Manager for annual labor fundraising events
. Manage multiple database systems to track funding and
client assistance
. Generate quarterly expense reports to ensure budget
guidelines are met
. Assist with Workers Compensation and Union grievance
filing
. Manage volunteers and community service committee
. Microsoft Office Suite
Major Gifts Assistant, United Way of Greater Toledo
. Cultivate philanthropic activity from key donors
. Coordinate major fundraising events
. Data management
. Market United Way strategy to community and oversee
necessary tactics for increased donor support
. Microsoft Office Suite
Executive Assistant, United Way of Greater Toledo
. Executive Office Manager for Loaned Executive
Officers,
. Distribute United Way Campaign materials to corporate
donors
. Managed executive calendar, scheduling, and clerical
staff
. Implemented new ideas and functions to promote
teamwork and efficiency
. Microsoft Office Suite
OC'00-SP'01 Administrative/Accounting Assistant, T.V.S. Community
School -Toledo, Ohio
(Processed accounts payable/receivable, invoices, and
purchase orders, generated weekly payroll, Peachtree
Accounting Software
(Office Manager; including clerical, switchboard, database
maintenance, and report processing
(Human Resources Assistant:
Maintained enrollment policy and procedures manuals,
confidentiality, recruitment/screening, record keeping,
interview candidates, FMLA guidelines, PERS/SERS benefit
administration. Microsoft Office Suite.
(After-School Tutor
Education
1994-2000 Bachelor of Science, University of Toledo - Toledo, Ohio
Concentration - Business Administration
(Toledo EXCEL Full Academic Scholarship (Alumni
Affiliate Academic Scholarship
(Toledo EXCEL High School Counselor
(National Honor's Society
Community
(Hurricane Andrew Relief Volunteer (Homestead, Florida) (Red Cross
Volunteer
(GED Tutor (AFL-CIO Planning
Committee Member
(United Way of Greater Toledo Volunteer (Salvation Army
Volunteer
(Charity Baptist Church Volunteer (Worker's Memorial
Committee
(St. Vincent Medical Center Volunteer (UAW Local 12
Women's Committee
(UAW Local 12 and CAP Volunteer (Children's Miracle
Network Volunteer
Contact this candidate