Janae' Welborn

*** *** **** ***** . ******, Ohio 43615 . 419-***-****

Email: aby22x@r.postjobfree.com

Profile To provide a solid foundation in a saturated customer

service environment, while increasing satisfaction,

awareness, and productivity.

Qualification

Summary Experienced, results oriented, dependable leader

with more than 17 years of customer service,

administrative, and project management knowledge. Skilled

in providing attention to detail, effective and courteous

communication, confidentiality, problem resolution,

scheduling, organizational and time management, and team

advancement in a multi-tasking environment.

Experience

FE'11 to

Present Accessibility Interpreter/Transcriptionist, The University

of Toledo

. Provide equal communication student access to promote

a superior educational experience for students

assisted via the Americans With Disabilities Act.

. Assist students registered with the Office of

Academic Access with in-class and remote speech-to-

text transcription services for post-secondary

education.

. Respond to student inquiries via Skype, email, phone,

and personal interaction.

. Provide excellent attention to detail, communication,

and customer service.

. Typewell Certified.

MR'98

to Present Youth Program Director, Charity Baptist Church

. Director of Youth and Senior Choirs

. Oversee Youth and Young Adult focus groups and

retreats geared towards educational development and

attaining personal goals

. Organize and planning of church fundraising banquets

and events

AU'02-FE'10

Assistant to the Office of Labor/Community Services, UAW

Local 12

. Develop community partnerships with corporate and

labor affiliates to promote emergency financial

assistance programs

. Event Planning and Fundraising Initiatives

. Case Manager and client liaison for application to

community health and welfare organizations

. Project Manager for annual labor fundraising events

. Manage multiple database systems to track funding and

client assistance

. Generate quarterly expense reports to ensure budget

guidelines are met

. Assist with Workers Compensation and Union grievance

filing

. Manage volunteers and community service committee

. Microsoft Office Suite

Major Gifts Assistant, United Way of Greater Toledo

. Cultivate philanthropic activity from key donors

. Coordinate major fundraising events

. Data management

. Market United Way strategy to community and oversee

necessary tactics for increased donor support

. Microsoft Office Suite

Executive Assistant, United Way of Greater Toledo

. Executive Office Manager for Loaned Executive

Officers,

. Distribute United Way Campaign materials to corporate

donors

. Managed executive calendar, scheduling, and clerical

staff

. Implemented new ideas and functions to promote

teamwork and efficiency

. Microsoft Office Suite

OC'00-SP'01 Administrative/Accounting Assistant, T.V.S. Community

School -Toledo, Ohio

(Processed accounts payable/receivable, invoices, and

purchase orders, generated weekly payroll, Peachtree

Accounting Software

(Office Manager; including clerical, switchboard, database

maintenance, and report processing

(Human Resources Assistant:

Maintained enrollment policy and procedures manuals,

confidentiality, recruitment/screening, record keeping,

interview candidates, FMLA guidelines, PERS/SERS benefit

administration. Microsoft Office Suite.

(After-School Tutor

Education

1994-2000 Bachelor of Science, University of Toledo - Toledo, Ohio

Concentration - Business Administration

(Toledo EXCEL Full Academic Scholarship (Alumni

Affiliate Academic Scholarship

(Toledo EXCEL High School Counselor

(National Honor's Society

Community

(Hurricane Andrew Relief Volunteer (Homestead, Florida) (Red Cross

Volunteer

(GED Tutor (AFL-CIO Planning

Committee Member

(United Way of Greater Toledo Volunteer (Salvation Army

Volunteer

(Charity Baptist Church Volunteer (Worker's Memorial

Committee

(St. Vincent Medical Center Volunteer (UAW Local 12

Women's Committee

(UAW Local 12 and CAP Volunteer (Children's Miracle

Network Volunteer

Contact this candidate