Manager Customer Service

Jonathan Swanson

*** **** ****** ***** . **********, Alabama 35205 . (205)490-

****.************@*****.***

QUALIFICATION SUMMARY:

1. Dedicated six years to the U.S. Army holding positions at every level

in increasing responsibility in logistical and resource management,

supervision, operations, and training. Successfully dedicate 7 years of

logistics management in the civilian sector.

2. Excellent manager/planner/trainer with over 10 years experience.

3.Possess U.S. Government SECRET security clearance.

4. Personable and persuasive in communicating effectively with customers

from all cultures and economic levels.

5. Advanced proficiency in all Microsoft applications (MS Access, Excel,

PowerPoint and Word).

6. Successful entrepreneur in Logistics Transportation with a five year

history

WORK EXPERIENCE:

Owner/Operations Manager Swanson's Logistics Birmingham, AL 2008- Present

. Managed operational activities in the areas of logistics,

transportation, maintenance, time management, and equipment

management.

. Planned, directed, and coordinated all deliveries and priority orders,

with various hospitals, medical institutions, pharmacies to ensure

timely and accurate delivery for the highest customer satisfaction.

. Responsible for planning and coordination of critical training to

include on the job training (OJT), customer service interaction, HAZMAT

qualification, equipment usage/maintenance, customer support methods,

and professional development training.

. Managed property accountability of 1 Cargo Van, 1 24 Box truck valued

over $85,000.

. Coordinated, executed and negotiated 3 new contracts with Delivery

Specialist Inc. to ensure business growth and stability.

. Managed timely and accurate distribution of pharmaceuticals, medical

and offices supplies to a customer base of 27 organizations with a

daily value of $175,000.

Operations Manager, Dynamic Towing and Recovery Birmingham, AL 2007-2008

. Managed operational activities in the areas of logistics,

transportation, maintenance, facility management, and equipment

management.

. Planned, directed, and coordinated all external money transaction with

various financial institutions, managed accounts payable with clients,

and advised the company on budget issues.

. Responsible for planning and coordination of critical training to

include on the job training (OJT), customer service interaction, HAZMAT

qualification, equipment usage/maintenance, customer support methods,

and professional development training.

. Managed property accountability for operational equipment, to include 2

Heavy Duty wreckers, 2 Medium duty lifts, one maintenance van, and one

mobile service van valued over $625,000.

. Coordinated, executed and negotiated four new contracts with Birmingham

City Transportation Authority, Allstate Insurance, Nextel/Sprint and

University of Alabama at Birmingham (UAB).

Manual Production Supervisor, QVC Distribution Center Suffolk, NC 2005

-2007

. Supervised and managed direct to customer freight for QVC distribution

center 3rd shift outbound with a weekly unit per hour rate of 985.

. Managed all logistical aspects in the areas of production, facilities

management, equipment management, and product inventory for a 1.6

million square foot facility.

. Managed property accountability for warehouse equipment (6 PE's),

automation systems (9 desk-top), and weekly outbound freight valued

over $750,000.

. Implemented, managed, and conduct various improvement programs designed

to increase efficiency, reduce packing errors, recognize top

performers, promote effective safety measures, improve customer

satisfaction, and maintained a comfortable work environment.

. Managed and executed supervision of 1 shift lead, 53 manual production

packers, and 4 inventory auditors.

Receiving Supervisor, GENCO Perryville, MD, 2004- 2005

. Supervised and coordinated logistics and resource management for GENCO

distribution center 2nd and weekend shift inbound freight of 185 trailers

weekly.

. Managed logistical activities in the areas of transportation,

facilities management, equipment management, product inventory, and

human resources for a 2.1 million square foot facility.

. Managed property accountability for warehouse equipment (27 forklifts),

automation systems (6 laptops/2 desk top), and weekly freight load

valued at $600,000 plus.

. Coordinated, managed, and conduct continuous improvement programs

designed to reduce damage to freight, promote high safety standards,

improved inventory accuracy, maintained high work efficiency and proper

documentation of articles.

. Managed and executed supervision of 2 shift captains, 27 freight

technicians, and 7 merchandise auditors.

Logistical Manager, US Army, Korea, 2003 - 2004

. Planned and supervised logistical and resource management for an

organization consisting of 10 companies with a total of 913 employees.

. Managed logistical activities in the areas of supply, maintenance,

transportation, services, engineering, and facilities management.

. Managed property accountability for $55 million worth of equipment

ranging from advanced automation, vehicles, office equipment, and

secret materials.

. Food service supervisor of a consolidated dinning facility, supporting

over 1000 personnel weekly.

. Managed and executed supervision of 7 senior logistical mangers in

charge of $30 million supply operation.

Budget Operation Manager, US Army, Fort Bragg, North Carolina, 2002 -2003

. Managed operating budget of $18.4 million, coordinated with various

agencies for external funds and cost sharing programs.

. Submitted and monitored purchase request for 6 logistical companies

operating in North Carolina, Afghanistan, and Sinai.

. Developed budget estimates for companies deploying outside the United

States of America.

. Supervised the Supply and Resource Division government IMPAC credit

card program.

. Planned, directed, and coordinated all external money transfers with

Bank of America, manage accounts payable with civilian vendors, and

advised the division on budget issues.

Operating Officer, US Army, Fort Bragg, North Carolina, 2001 - 2002

. Served as operating officer for Supply and Resource Division consisting

of 1,132 employees.

. Responsible for the overall planning and coordination of critical

training to include on job training (OJT), weapons qualification,

equipment usage/maintenance, customer support methods, aerial delivery,

equal opportunity, and professional development training.

. Managed and supervised the Division's Force Modernization program to

include submitting additions, deletions, and adjustments for

equipment.

. Coordinated internal and external evaluations of operations to ensure

proficiency and continuous improvement.

Supply and Services Officer, US Army, Fort Bragg, North Carolina, 2000

-2001

. Planned, coordinated, and ensured timely and accurate delivery of

critical supplies and services to 31 geographically dispersed Army

units in North Carolina and Virginia.

. Supervised and evaluated 21 federal service employees, 46 military and

15 contractors servicing a population of over 45,000.

. Provided daily guidance to two General Supply Distribution warehouses,

the installation container storage facility, and tactical map

warehouse.

. Provide technical expertise and logistical management in the areas of

potable water, receipt, storage, issue, and delivery of food, clothing,

equipment, petroleum, and repair parts operation value at over $65

million.

Distribution Warehouse Manager, US Army, Korea, 1998 - 2000

. Manager for repair parts warehouse with 3000 lines of supply parts

valued at $61 million.

. Supervised one technical manager, four supervisors, six section

leaders, 22 production workers, and 5 Korean national contractors.

. Planned and coordinated on job training (OJT), safety classes, customer

support and continuous improvement training.

. Executed maintenance and readiness of 6 5Ton tractors, 12 delivery

trailers, 8 forklifts, 3 generators for warehouse operation.

. Managed timely and accurate distribution of supplies to a customer base

of 16 organizations with 13,000 personnel

.

EDUCATION SUMMARY:

B.S., Marketing and Merchandise Management, Alabama A&M University,

Normal, AL 1998

Certificate, Petroleum Officer Course, US Army, Fort Lee, VA 2003

Certificate, Combined Logistics Career Course, US Army Logistics

Management College 2002

Certificate, Customer Support Operations, US Army Logistics Management

College 2001

Certificate, Aerial Delivery and Material Course, US Army, Fort Lee, VA

2000

Contact this candidate