Customer Service Sales
Resume:
Jennifer Lynn Pena
**** ***** ***** **. ***********@*******.*** Home: 636-***-****
Barnhart, Mo 63012 http://www.linkedin.com/pub/jen Cell: 314-***-****
nifer-pena/55/275/969/
Dedicated customer service with 14+ years of experience in retail service
settings. Consistently achieve customer satisfaction, job improvements and
satisfaction not only for my team members but also for the company.
Respected leader by all team members at my current job; share enthusiasm of
daily selling goals and team performance in employee satisfaction. Lead by
example and ensure the execution of all safety, security, quality and store
operations policies.
Areas of Expertise
Customer Service Management Customer Satisfaction Teambuilding &
Retail Operations Management Enhancement Store Training
(store Leadership) Supervision Strong Computer Skills
Face-to-Face Customer and Sales
Complaint Handling & Continuously Improve Sales Driven
Resolution Employee Marketing/Advertising/
and Store Performance Promoting
Results Driven Photography
Graphic Design
Other Areas of Expertise and Knowledge: AS400, POS, Telxon, Storenet, BDM,
Inventory, Time Management, Merchandising, Planograms, Cash Management, Safe
Management, WIC Numbers, Ordering, Stocking, Cashiering, PowerPoint, Microsoft
Office Programs, Adobe CS5 Package Programs, Photoshop, Illustrator,
QuarkXPress, Fuji Frontier 370 Printer processor, Fuji Frontier 535 Film
Developer, SRU Unit Upkeep, MSDS, Epson Poster/Canvas printer, Epson
Book/Calendar/Card Maker, Digital Photo Kiosk problems and resolutions.
Professional Experience
Walgreens-Maryland Heights, MO 08/03 to Present
Shift Lead, 3/12 to present
Head Photo Specialist (Mgr), 08/03 to 3/12
Promoted to a management lead role, where the position serves as a liaison
between the Store Manager, Assistant Store Manager and team members.
Function daily operations of running, training and supervising the store
and its employees. Foster an environment in which customers experience
great services with the store and its employees. Employees are motivated
to deliver top performance and to initiate sales. Manage store operations
and to ensure friendly and efficient transactions at checkout. Selected
Contributions:
Created a "Kudos Korner" dry erase board to encourage employee engagement
and satisfaction. This allows employees to freely write something positive
to one another. With employee morale low, "Kudos Korner" encourages that
each and every one is important in the workplace and gives them a feeling
of engagement.
Always encouraging and giving positive feedback to all employees on our
suggestive selling items
Since I am very sales driven, at the time that I was in the position of
Head Photo (mgr), would post sales of how we were doing in our lab and
where we were at. If sales were down I would show how to reach our goals.
I accomplished reaching over our projected sales goal for the Christmas
holiday and sold more gift items in 2011 than in any other year since I had
started the position in 2003.
In 2004, I had won in both top sales and the district competition twice in
the same year, for selling photo cd's when the company had transitioned to
digital photography.
Education and Training
Bachelor of Applied Management (BA Degree)
Graphic Design (Diploma)
Hickey College-Maryland Heights, Mo Hickey
College-Maryland Heights, Mo
09/09 to 5/12 08/00 to 08/01
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