Customer Service Representative

Luis Tovar

*** ********* ** *********, ** *****

Cell: 407-***-****

E-mails: **************@*******.***

Management and Customer Service Representative

Organized and responsible management and customer service experienced person. Educated and energetic

professional recognized as a quick learner with exceptional computer skills and the ability to manage several

tasks on different environments. Excellent person seeks a challenging position, utilizing current skills and

great communication with bilingual skills English/Spanish (verbal & written), with the opportunity for

professional growth.

Areas of expertise include but are not limited to:

Handling/Resolving Complaints

Oustanding Customer Service

Strategic Planning/Coordination

Troubleshooting

Client Relations

Customer Satisfaction

Cash Handling

Microsoft Office/Internet

WORK HISTORY

Audit Supervisor - Quantum Services

Orlando, FL 2005-

Present

• Responsible for the inventory of convenience stores

•Contract with managers

•Inspect cash on hand to confirm records are accurate

•Audit payroll

•Provide customer service

•Use accounting or bookkeeping software

•Prepare audit reports or recommendations

Customer Service - Walt Disney World

Lake Buena Vista, FL 2005

- 2012

• Opened and closed cash registers, performing tasks such as counting money, and balancing cash

drawers

•Greeting guest at the door

•Provide customer service

•Resolve customer complaints

•Sell products or services

Sales Associate - 7-11

Orlando, FL 2003

– 2005

• Opened and closed cash registers, performing tasks such as counting money, and balancing cash

drawers

•Provide customer service

•Examine inventory to verify journal and ledger entries

•Use computers to enter, access or retrieve data

Assistant Manager - Diesel Retail Store

Valencia, Venezuela 2000

- 2002

•Opened and closed cash registers, performing tasks such as counting money, and balancing cash

drawers

•Opened and Closed shift duties

•Maintain records, reports, or files

•Use computers to enter, access or retrieve data

•Take messages

•Sell products or services

•Make decisions

•Conduct training for personnel

•Examine inventory to verify journal and ledger entries

EDUCATION

English for Academic Purposes

Valencia Community College - Orlando, FL

Business Administration Bachelor’s Degree

University of Carabobo - Valencia, Venezuela

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