Customer Service Sales
Resume:
Harbinder Sidhu
****-*** ** ******, ** V*V *C*
Objective: To Secure a Credit Analyst position
HIGHLIGHT OF QUALIFICATIONS:
Over 22 years of Customer Service experience
Over 18 years of experience working as a Credit Administrator
Excellent customer service attitude with an ability to successfully work in a team
and independently
Understanding and ability to sell with regards to customer needs
Capable, dependable and reliable in completing a heavy workload in a short time
span
Responsible individual with excellent time management skills
Knowledge in QuickBooks, Great Plains, Microsoft Word, Excel, PowerPoint &
Internet Explorer
WORK EXPERIENCE:
Accounts Receivables Manager/Sales Nov 2009 – Feb
2013
Best Built In Centre Ltd, Vancouver, BC
Collecting and reconciling of accounts by calling customers, investigating and
resolving issues related to invoices.
Credit approval and releasing orders from credit hold
Approving new accounts and credit checks
Preparing daily bank deposits and end of day closing
Investigate and escalate customer complaints and billing discrepancies
Supervising and overlooking collections for the other branches
Working with sales team on customer account status
Filing liens in an organized fashion
Inside and outside sales for home alarms, built in vacuum and monitoring alarm
Marketing Representative (Part Time) October 2008 – June 2011
Consumer Impact Marketing (CIM), Surrey, BC
Responsible for in-store execution of weekly program priorities
In charge of merchandising, weekly marketing promotions and handheld reports
Accountable for managing the inventory in the Home Entertainment Department
and place of point sale material
Responsible to build and maintain professional relationships with Wal-Mart
management and personnel
Mail Processing Clerk (Seasonal) March 2008 – April 2011
Canada Revenue Agency, Surrey, BC
Sorting tax returns according to its order of attachments
Separating tax returns into its corresponding trays
Bundle tax returns in 25s by its individual category
Responsible for the preliminary scanning and stamping of payments.
Credit Administrator Sept 1999 – Aug 2009
EMCO Corporation, Surrey, BC
Responsible for approving new accounts for credit
Conducted credit checks and accessed credit bureau reports
Customer service calls as related to credit and A/R matters.
Investigate short payments and other discrepancies on customer accounts
Provide innovative solutions for orders that exceed customers predetermined
credit limit
Worked with the Sales Team and Branch Managers on customer account status
Filed liens and dealt with small claims court
Accounts Receivable Clerk May 1995 – Sept 1999
EMCO Corporations, Vancouver, BC
Responsible for ensuring a smooth Accounts Receivable process
In charge of daily banking
Posting Accounts Receivables and reconciling accounts
Updating aging reports and reconciling outstanding totals
Bank reconciliation, credit card statements and end of the day closing
EDUCATION:
Business Administration and Computer Accounting Diploma July 1991
CompuCollege, Surrey, BC
ADDITIONAL SKILLS AND ABILITIES:
Ability to take initiative and make decisions in a team and individual setting
Excellent written and verbal communication skills
Life-long learner and willing to learn new skills to ensure customer satisfaction
Supervising and managing staff
Fluent in Punjabi
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