Customer Service Administrative Assistant

Simeon Etta

** ******** ******

Newark, New Jersey

EMAIL: *********@*****.*** MOBILE: 973-***-****

PROFILE

Self-motivated Research Analyst with three years of compliance experience in mortgage and banking

industries. Fully knowledgeable in foreclosure, investor guidelines, loss mitigation, SCRA and bankruptcy

procedures. Adept at implementing innovative compliance practices and policies to improve efficiency.

PROFESSIONAL EXPERIENCE

PROMONTORY FINANCIAL GROUP, Newark, NJ 12/2012 to 02/2013

Mortgage/ Compliance Analyst Solomon Edwards Group

Performed Harm Evaluation Research on loan files and compiled audit findings into a

summarized report with supporting exhibits for review by the Office of the Comptroller of the

Currency.

Analysis of lending practices to determine if all proper RESPA guidelines as it pertain to fair

lending practices, Loss Mitigation process (Loan Modification, Short Sale, Deed in Lieu of

Foreclosure) and SCRA (Service members Civil Relief Act) were followed.

Research and resolve escalated first mortgage loan and/or home equity account related to HAMP,

CHAMP and HAFA.

Analysis and examination of all financial cost as it pertains to mortgage loans (Commercial and

Residential) to guarantee that all cost incurred via foreclosure process, and all RESPA and

Fannie Mae allowed cost were properly applied.

Created Master client remediation log by solidify 1520 client baseline including Affiliates, Sub-

funds, Investment Advisors and Banks for 50 plus person time between Data, CIP, Due Diligence

and Compliance Department.

JPMORGAN CHASE/Mortgage Banking, Brooklyn, NY 09/2011 to 12/2012

Research Analyst / Remediation Case Manager

Conducted independent reviews of loan documents submitted for modification by homeowners to

determine if financial harm had occurred due to actions of the financial institution servicing the

mortgage as required by the OCC.

Reviewed the supporting documentation of loan servicing files to analyzed account history to

ensure bankruptcy processes were followed correctly during foreclosure.

Worked with Independent Consultant, Deloitte, reviewing and preparing foreclosure documents

for attorney approval in an effort to streamline the review process.

Proactively seek and maintain a working knowledge of select processes and current

procedure of other functional areas which are necessary to facilitate research and provide

resolution.

Research and resolve escalated first mortgage loan and/or home equity account related

issues received from customer complaints that come in through the foreclosure look back

processes.

HORIZON BLUE CROSS BLUE SHIELD, Newark, NJ 11/2006 to

01/2011

Team Leader

Escalated claim to management which required further investigation or additional review.

Reviewed, investigate and resolved claim issues using system messages by taking the necessary

corrective action and completes adjustments keeping in mind customer focus, accuracy and

timely process.

Trained customer service agent on E-track, inquiries, phone procedures and Latron.

Handle escalated calls, and written inquires from providers, subscriber groups, brokers and

internal customers.

PREVIOUS EXPERIENCE

Customer Service Representative, Executive Administrative Assistant, Dental Claim Specialist, U.S Army

EDUCATION

KEAN UNIVERSITY, Union, NJ

Bachelor of Arts in Public Administration

COMPUTER SKILLS

Microsoft Office, Power-point, Excel, Word, Lotus Note, Outlook, Window 7

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