Customer Service Manager

**

P aul K. Reynard

B Andover Rd.

Heath, Ohio *3056

Phone : 740- 281- 9454

Email: *********@*****.***

Skill Summary

Based on 12 years retail managment experience, a seasoned customer service

professional seeks a position to utilize my skills with team building, money handling,

inventory control, loss tracking, trouble shooting, goal setting, customer service and

execution of company policies to drive sales and improve the company's bottom line.

Training

United Dairy Farmers 3 week managers class

US Army Primary Leadership Development Course

Work History

Pilot/ Flying J LLC

10258 Lancaster Rd. SW, Hebron, Ohio 740-***-****

Shift Manager 2010- Present

Supervise and coach team members in regular operations with focus on daily company

goals. Provide fast, friendly customer service. Help maintain inventory flow through

counts, proper stocking, rotation, vendor interaction and loss tracking. Help develop

plans for lowering NOC of site through maximizing personel and minimizing

expenditures.

Walmart

1315 N. 21st. St.

Newark, Ohio 43055 740-***-****

Support Manager 2004-2010

Lead and develop a 4-20 person team of associates in the merchandizing and stocking

of an $80+ million dollor store through team goals and individual standards set forth

by the company. Utilized fork lifts and power equipment to unload between 1,200-

4,000 pieces of frieght nightly.

Beyond Petrolium (bp) Convienance Store

5619 Cleveland Ave.

Columbus, Ohio 43230 800-***-****

General Manager 2002-2004

Operate the store daily with a team of 5 employess while lowering backstock 80% and

increasing the store's contribution to gross profit dollars by 500%.

Englefield Oil- Duke Travel Plaza

10800 Hebron Rd

Buckeye Lake,Ohio 740-***-****

Shift Manager 2002-2002

Supervise an 8 person crew in the nightly operation of a 15 pump truck stop, 10 pump

gas station, 180 person capacity restraunt, 2 bay garage and a 240 room hotel.

Papa John's

566 Hebron Rd.

Heath, Ohio 43056 740-***-****

Assistant manager/Delivery driver 2001-2002

Inventory control, banking,scheduling, sales tracking, food preparation.

Speedway/ Super America LLC

3521 Hebron Rd. SE

Hebron, Ohio 43025 740-***-****

General Manager 2000-2001

Oversee operations of a high volume gas station/convienance store. Interviewing,

training and coaching an entire new store staff.

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