Project Manager Management

Madhulina Bhowmick Email: ******************@*****.***

Cell: +91 – 872-***-****

Career Objective

To be a part of dynamic organization with a healthy and competitive environment so as to ameliorate my skills and also help the

organization to grow.

Experience Summary

• 5+ years experience in BFSI and Hardware domain supporting both UK and US Customers.

• 4 years of experience in PMO activities

• Interacting with client on regular basis for requirements gathering, approvals and reporting project progress.

• Exceptional interpersonal and end to end Project Management skills that enhance customer relationships and that foster team

spirit that leads to on time deliveries.

• Experience in resource planning for pipeline projects, with the core business objectives (prioritization of tasks, risk management,

configuration management, addressing change and seamless delivery).

• Managing risks and planning for contingencies to ensure minimal effect on deliverables. Ensuring services against the Service

Level Agreement (SLA).

• An articulate communicator with strong leadership, people management, planning, coordination and analytical skills.

Education Qualification

EXAMINATION SCHOOL/COLLEGE BOARD/UNIVERSITY

PGDMC Bharatiya Vidya Bhavan Dr. Rajendra Prasad University

B.A (Eng.Hon.) Jogamaya Devi College Calcutta University

XII STANDARD WWA Cossipore English School I.C.S.E

X STANDARD WWA Cossipore English School I.C.S.E

Work Experience

Account: Lloyds Banking Group Duration:Jan’13 till date

Role: PMO (Managing portfolio) Team Size: 500+

Responsibilities:

To provide visual representation of the organization capability to deliver the Pipeline projects based on staffing, skill set and

•

on boarding plans.

• To build and share resource plans and resource forecasts with the higher management and Clients which will forecast the

best mix of projects and optimum start dates.

To prepare Weekly status Report for the Weekly calls with Customer about the RAG status of all the projects, Projecting New

demand of resources and maintaining the onshore/offshore ratio.

• RFQ M anagement(Request for Quote) –Updating resource and cost details of the project

as per the plan given by project manager. Update will take place after validating the complete

quote with resource availability and cost. Once I quote the RFQ, it will go to CIO PM for

approval. I will preparing daily / Weekly and Qtr wise M I reports will be publish to all Project

manages and Top Management.

• Execution Plan - Maintaining EP which is a Resource Management tool and holds the

i nformation related to the Projects and the resource allocations against them, it becomes a

v ital source of Information. So keeping EP up-to-date with accurate information becomes

i mperative. Following are the major activities that depend on the EP.

a) Weekly M I pack for Senior Management.

b) Monthly Supply & Demand Report.

c) Monthly BEN Cost Analysis Report.

d) Resource/Project enquires.

Working with the DSLs and Engagement Team to maintain the In flight project data.

Additional Responsibility – To handle End to End PMO activity for a Specific Portfolio.

Account: Lloyds Banking Group Duration:Aug’11 to Dec’12

Role: PMO Team Size: 200+

Responsibilities:

Working on a programme level on on boarding resources.

Working with the central team on the Background verification of each of the resources and planning their logistics with Client

approvals.

Creating Indents and timely billing of the resources ensuring minimal loss to the organization or resources.

Creating New projects by preparing the Resource loading sheet(which includes the budgeting for each resources and their effects

on the project cost)

Working with the Project managers on planning the Quarterly Ramp ups and Ramp downs as projection keeping the Rookie ratio

accurate.

Maintaining the Sow status by regularly interacting with the Clients and the Stakeholders. Updating the same on Shared area and

ensuring it is renewed on a timely basis interacting with the BFM’s.

Maintaining the onshore/offshore ratio as agreed with the customer on a weekly basis

Invoice management –Working on Financial validation for the programme to ensure minimal disputes on the monthly revenue

reconciliation.

Working with BCP (Business continuity Planning) Team Planning on Disaster management for the program so that the business

can run smoothly in any type of adversity.

Working with the Delivery Managers and Project Managers for various client reports to be submitted to the Central PMO team. To

ensure the coordination activities of the PM Pool and aware of the key deliverables of the Projects.

Account: HP Duration: July’09 to July’10

Role: Associate Team Size: 50+

Responsibilities:

Resources Management on a Project level by ensuring all the new team members should get the logistic and training within the

time frame.

Initiating, validating and consolidating all the Team Invoicing data and processing across the respective Leads.

Maintaining the repository for Legal & Compliance documents. Learning and sharing information within the team.

Account: HP Duration: July’07 to July’09

Role: Technical Support Executive

Responsibilities:

• Involved in Incident Management.

• Updating the customer on their product order status and ensuring that the issue gets resolved on the call.

• Escalating the issue, if required to ensure that total customer satisfaction is achieved.

• To maintain team data.

• Ensure tracking and follow up of ownerships.

Working effectively to increase the performance of the team (Specifically Resolution Quality).

Meeting Performance and Quality Parameters.

Driving Revenue for the process.

Providing Trainings for new joiners.

Trainings Attended

• Various trainings on soft skills.

• ITIL® V3 Foundation.

• Quality Co ordination for Project management.

Personal Details

Date of Birth:29th Nov 1985.

Language Known: English, Hindi, Bengali

Address : Bangalore

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