Manager Service

WALTER J. MONTET

**** *. ********* ***** ***** ( McHenry, Illinois 60051

*******@*******.***

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Profile

Highly accomplished Technical Services Manager with demonstrated success

directing electrical and mechanical support to clients within office and

manufacturing environments. Proven results integrating the efforts of

service, engineering, sales and administration. Regarded as resourceful,

focused and offering unmatched dedication to professionalism, as a

respected corporate representative within a team environment functioning in

a global marketplace.

Field Service Management ( Customer Service ( Resource Allocation (

International Business

Strong Electrical/Mechanical Aptitude ( Profitability Minded ( Staff

Development & Training

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Experience

Customer Engineering services, Tabernash, co

2011-2013

District Service Manager

CES is a provider of technical services offering product installation,

preventive maintenance, 24/7 on-site service and support throughout the US

and Canada for a wide range of equipment and clients, FujiFilm, HP, Ricoh,

and Zoom Systems. Manage team of technical service representatives covering

a geographical territory. Responsible for leadership, budget, customer

satisfaction, inventory control and mentoring direct reports to ensure

service levels and objectives are met to fulfill the future needs of the

organization.

ACCO Brands/GBC, Lincolnshire, IL

1997-2009

Midwest Regional Service Manager

Direct the service operations for ACCO Brands Corporation / GBC a global

leader in punch, binding and laminating equipment. Hands on technical

manager coordinating onsite service support for office, industrial and

commercial customers within a multiple state region.

Achieved 99% accuracy rate for monthly inventory cycle counts held by field

service technicians.

Drove EMA (equipment maintenance agreement) sales, encouraging technicians

to "up sell" service beyond reactive approaches.

Trained field service technicians in the repair of equipment and exceeding

customer's expectations attaining customer satisfaction scores of 96%.

Demonstrated proficiency using PowerHelp, Kronos, SIMMS, Oracle, BPICS and

Microsoft Office software.

NMA AMERICA, Norcross, GA

1996-1997

Manager of Field Services

NMA (Nederlandse Machinefabriek Alkmaar) a manufacturer of automated

industrial systems for the TV and printed circuit board manufacturing.

Hands on manager, overseeing all installations and training of field

service engineers to insure quality and customer satisfaction.

Process Control Technologies Inc, Addison, IL

1992-1996

Field Service Manager

Privately owned automated manufacturing system company in the cell phone

and printed circuit board industry. Managed the installation of all major

projects, re-engineering as needed to meet customer's expectations.

Thomas Engineering Inc, Hoffman Estates, IL

1990-1991

Manager, Technical Services

Leading manufacturer of rotary tablet presses serving the pharmaceutical

and confection industries. Hands on manager coordinating all installations

and developed field service policies and procedures.

SCREEN USA, Rolling Meadows, IL

1985-1990

Service Manager

Japanese manufacturer of pre-press graphic arts equipment serving the

printing industries. Developed field service training program including

writing technical manuals while building an American field service force.

Education

Control Data Institute, Chicago, IL.

Bachelors of Science - Emphasis in Computer Technology

College of Lake County, Grayslake, IL.

Business and Accounting coursework completed

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