Customer Service Sales

RESA A. MITCHELL

*** *. **** ******, *******, Georgia 30223

Home: 678-***-**** Cell: 678-***-****

************@*****.***

SUMMARY

Paralegal who applies excellent writing skills in drafting briefs, legal memorandums, motions and correspondence.

Conducts all legal business professionally and with little guidance from attorneys and supervisors.

HIGHLIGHTS

Marital settlement agreements 80 WPM typing speed

Fluent in English Results-oriented

Decisive Proper phone etiquette

Understands confidentiality Independent worker

Team-oriented Strong interpersonal skills

Strong research skills Medical terminology

Bankruptcy law Critical thinker

Power of attorney Marketing and promotions

Superb legal research skills Employee training and development

Real estate and tax expertise Excellent communication skills

ACCOMPLISHMENTS

Managed a calendar of meetings for an average of 20 files at any given time. Prepared presentations on public relations

and communication for over 8 states. Completed advanced training in research relating to laws, regulations, judicial

decisions and legal articles.Initiated a public relations campaign for a non-profit on a tight budget, raising over $9,000.

Fielded and processed up to 50 calls per day. Coordinated all department functions for team of 15+ employees.

Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ employees.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

EXPERIENCE

RESA MITCHELL REPORT

Griffin, Georgia

05/2009 to 01/2013

Publisher/Editor

Working with IT-based publishing systems and databases, as well as via the internet, CD-ROMs or from paper

manuscripts. Liaising regularly with authors and publishers by phone and email. Checked that authors have provided all

the required materials and paperwork. Resolving queries directly with the author, e.g. style and text inconsistencies.

Corrected spelling mistakes and grammatical errors. Coded manuscripts for design features, such as hierarchy of

headings, to instruct the production team.

Created artwork briefs to detail the content of illustrations. Ensured that illustrations are correctly captioned and referred

to in the text. Produced or work to a style checklist to ensure consistency in hyphenation, capitalization, formatting of

references, etc. Sub-editing text written by a number of authors to ensure consistent house style. Maintained awareness

of new words or phrases coming into popular usage with a view to ensuring they are appropriate for the readership.

Discussed and resolved any potentially libellous sections with the commissioning editor and author. Retrieved articles

from archives and rearranging within publications. Preparing preliminary pages for the title, contents and preface of a

publication. Overseeing the work of indexers, typesetters and designers. Typesetting and designing layout. Ensured that

publications are prepared on budget and to schedule. (For those who are self-employed) managing marketing and

business activities.

Monitored multiple databases to keep track of all company inventory. Provided onsite training. Increased sales by 17%

over two-year period. Planned and executed events and PR projects. Effectively controlled the release of proprietary

and confidential information for general client lists. Prepared correspondence, accounting and financial documents for

analysis. Identified customer needs through market research and analysis. Researched, negotiated, implemented and

tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Expanded

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product and company recognition in the national press to support the sales and marketing teams. Established and

maintained cooperative relationships with representatives of community, consumer, employee and public interest

groups. Organized public appearances, lectures, contests and exhibits to increase product awareness. Designed web and

other content, including monthly newsletters and promotional calendars. Coached client representatives on effective

communication with the public and employees. Planned and organized corporate media and other special events.

EDUCATION

2013

CERTIFICATE PROGRAM: PARALEGAL I & II

University of Georgia, Griffin, Georgia, USA

Paralegal Studies I

Sessions cover legal terminology, documents, ethics, the litigation process, introduction to the evidentiary predicate, and

identifying relevant authority. You will cover the history of American jurisprudence, the theory of law, the legal

process, the nature of litigation, pre-trial procedures, and legal ethics. You will exposed to how to prepare a

complaint/petition, answer, third party complaint/petition, motion for summary judgment, basic interviewing and

investigation techniques, the development and use of demonstrative evidence, preparation of discovery matter such as

interrogatories, request for admissions, and request for production of documents. Finally, students will learn how to

identify relevant law, determine the differences between primary and secondary and mandatory and persuasive

authority, and learn how to find and apply authority to hypothetical factual situations.

Paralegal Studies II

Sessions cover introduction to legal research, legal research practice, legal writing and appellate procedure. Students will

learn research techniques for use in legal memoranda, motions, and briefs. Primary and secondary source materials

will be discussed and a concise approach to legal research will be developed. Legal research skills will be applied with

emphasis on shepardizing statutes and cad case law and learning to use computerized legal research terminals. The West

"key number" system will be learned thoroughly. Finally, the course concentrates on the preparation and critique of legal

memoranda, including an Interoffice Memorandum of Law and Appellate Brief, Principles of appellate procedure,

proper citation format, and a discussion of job hunting techniques and job leads for those seeking their first employment

as paralegals.

University Of Georgia (2013). Paralegal Studies Certificate Program. Ugagriffincontinuinged.com. Retrieved June 11,

2013 from http://ugagriffincontinuinged.com/paralegal_studies.php

2013

DIPLOMA: TAX PREPARATION

Ashworth College, Norcross, Georgia, USA

Tax Preparation Course

Classes covered gross income and exclusions, business expenses and retirement, credits and special taxes, the latest tax

preparation procedures.

Ashworth College (2013). Career Diploma in

Tax Preparation. Ashworthcollege.edu. Retrieved June 11, 2013, from http://www.ashworthcollege.edu/career-diplomas

/tax-preparation

2013

ASSOCIATE OF SCIENCE: PARALEGAL STUDIES

Ashworth College, Norcross, Georgia, USA

Associate of Science Degree in

Paralegal Studies

Classes cover achieving academic excellence, principles of public speaking, english composition I, introduction to

computers, introduction to business, english composition II, business law, introduction to paralegalism I & II, legal

research and writing, criminal law and procedures, torts, college mathematics, social impact of technology, law office

management and more. These lessons have taught me as a paralegal the importance of staying on top of my education

in these areas of business to make sure I am very sufficient and successful in the workplace.

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Ashworth College (2013). Associate of Science Degree in

Paralegal Studies. Ashworthcollege.edu. Retrieved June 11, 2013, from http://www.ashworthcollege.edu/associate-

degrees/paralegal-studies

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