Customer Service Administrative Assistant

Dedra Jones

**** ******* *** ****** ****, KS ****4 Mobile: 913-***-**** *****.*****@*****.***

Skills/Abilities

Data Entry: 50+ WPM Multi phone Lines

** ***: 9000+ Keystrokes/Hour Strong mathematical ability

Detail oriented good interpersonal skills Effective verbal/written communication skills

Collections & Cash Applications Trained to research cash transactions

Make informed decisions quickly Experienced in resolving clients complaints

Independently indentify & solve problems Able to respond to high volume telephone calls

Trained on Fax and EDI transmissions Strive for one call resolution

Software

ACIS CERNER PHRED Outlook

WORD PASSPORTS DDMS Power Point

Lotus EPRO EMPC ERP System

DDMS Goldmine People Soft Excel

Experience

Sprint Nextel/JMA Lenexa, KS

Purchasing Requistioner 04/2013 to 06/2013

• Purchasing & Procurement Agent: Review and prepare purchase orders

• Responsible for entering information in designated databases.

• Responsible for requisitioning in companies purchasing systems the purchase of materials and services

• Required to provide status of material ordering, shipping and delivering in ETS

Apria HealthCare Lenexa, KS

Billing Rep, Purchasing & Procurement 02/2010 to

02/2012

• Purchasing & Procurement Agent: Review and prepare purchase orders

• Award orders to suppliers based on best price/bid

• Billing & Suspended Lead: Acquired Medical Authorizations from Insurance companies

• Administrative Assistant: Acquired CNM’s from Doctor’s, Created RX’s, Billing Collections Rep

Garmin International Olathe, KS

CSR III 09/2008 to 05/2009

• Billing Customers, Receiving Cash Payments, Posting payments to Customers accounts

• Order Entry; Order Maps for Tracking Geographical Devices

• Technical Support: Provide assist to customers on how to use devices

Kross Office Outfitters Kansas City, KS

Purchasing & Procurement Agent 04/1999 to 07/2009

• Customer Service Representative: Order Entry, Opening New Accounts, R/A & Shipping & Receiving

Clerk

• Purchasing & Procurement, Ran daily Min. Max Reports, Entrusted to maintain a balanced control of all

spending

• Accounts Payables & Receivables, Applied Cash to customers Accounts.

• Vendor Relations: Open Vendor Accounts, Office Installations Liaison

• Researched products, located vendors and reviewed purchase agreements as needed

• Built purchase orders meeting specific vendor criteria for ordering quantities and dollar volume

• Set up new items and vendors in the system as needed

• Directly responsible for $5.7 million in annual wholesaler purchases

• Met with vendor representatives periodically to review new products and programs offered

• Monitored product quality, worked with vendors to address problems and resolve issues

Education:

Donnelley College Associate Degree in Business Administration In Progress Kansas

City, KS

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