Technical Editor
Resume:
Nicole Dunlap
Phoenix, Arizona 85003
*******@*****.***
Dear Hiring Manager,
I am applying for the position of Technical Writer/Documentation Specialist. I currently reside in the southwest
desert – Phoenix, Arizona. I am a native east-coaster and after six years of trying to enjoy the “dry heat,” I’m
ready to head to a more compatible, colorful environment. If, at the end of your hiring process, you decide I am
the right fit for Pinpoint Resource Group, I would gladly relocate.
I have a variety of experiences in editing, writing, and proofreading that has made attention to detail practically
second nature. I am currently a Technical Editor for an environmental consulting company and have been here for
almost two years. In this position I find errors as large as sentence structure and as small as the spacing between
words. During my university studies, I was a writing tutor, and an intern for Superstition Review (a literary
magazine). I have also been working as an Adjunct Teaching Assistant for Ashford University for two years, for
which I edit and grade up to sixty essays per week.
I also have a strong knowledge of Microsoft Office; I am highly proficient in Microsoft Word and I work with Excel
and Outlook on a daily basis. I am proficient in both Windows and Mac operating systems, as well as Adobe
Acrobat and many of the Creative Suite programs (I have worked extensively in Photoshop and have experience
with Illustrator and InDesign). Having a computer in my household from a young age has made me a very
efficient word processor, typing at over 80 words per minute with high accuracy. On top of this training, I am also
well-versed in much of the current social media.
I believe my greatest professional asset is that I’m a compulsive organizer who truly enjoys keeping track of
things. I have a natural flair for organization, and can easily keep track of numerous projects at once. I am an
avid list maker and often have multiple, ever-changing to-do lists, even in my personal life. I believe I would thrive
best (and contribute the most) in a position in which I can multi-task a wide array of projects and assist people in
keeping their professional endeavors on track. My exceptional organizational abilities are mutually exclusive from
my multi-tasking skills. These abilities were best utilized in my past position at Tempe Camera Photo Lab – I
multi-tasked dozens of complex work orders daily; I needed to know the answers to both customer and technician
inquiries about the details and statuses of jobs.
My English studies have taught me to be an excellent and clear communicator, both written and verbally. My
courses in Rhetoric have taught me how to use language advantageously as well as how to organize thoughts
and facts in order to express myself more accurately. My years in customer service have honed my
communication abilities; those years taught me the importance of tone, attitude, and energy level while
communicating with customers and co-workers, alike. On an internal basis, I've worked with different levels of
management, from overseeing a Wal-Mart photo lab to leading the customer service team at Tempe Camera. I'm
familiar with the techniques of friendly guidance of employees as well as communicating direction from higher up
management. Maintaining a positive and supportive work environment is one of my top priorities as an employee
and co-worker.
I am confident that I would be a beneficial addition to any team; I am a highly motivated and loyal individual who
values the integrity of hard work and who maintains a strong sense of urgency. I thrive most in a company when
it’s clear that I am helping. If my current position is stagnant, I actively search for areas that need improved or for
co-workers who need assistance. I am happiest with my job when my contribution is apparent, whether it’s trivial
or substantial; I work best when I know I am helping the functionality of my team and success of the company.
If my current salary of $17 per hour could be met or increased, I would be glad to commit myself, professionally,
to your company and its needs. I would love to find out more about the position you’re looking to fill and I
welcome the opportunity to tell you more about how my skills and ideas can aid your company.
Best,
Nicole Dunlap
Nicole Dunlap
526 West Culver Street
Phoenix, AZ 85003
*******@*****.***
EDUCATION
2006-2010
Arizona State University, Tempe Arizona
Bachelor of Arts, English
Graduated with honors: GPA 3.48
Curriculum Highlights: Deans list spring 2008 and fall 2009. Focus in medieval literature; presented as
an undergraduate at the Discipuli Juncti conference, Spring 2009 semester. Several courses taken in
creative non-fiction writing.
INTERNSHIPS
Fall 2009
Superstition Review
Spring 2010
ASU Polytechnic Campus
Supervisor: Patricia Murphy
W as in constant communication with authors and magazine editors. Re-formatted all past issues in
preparation for e-book publication. Edited and formatted every photo and headshot for web upload.
Designed advertisements and website material. Helped update website content and style.
Spring 2010
Writing Center
ASU Tempe Campus
Assisted students on an appointment and walk-in basis on any writing assignment they were seeking
help in; topics varied from science to politics to literature. Primarily assisted students who spoke
English as their second language; basic grammar and essay structure were the most common areas of
support.
EXPERIENCE
April 2011 – present
Transcon Environmental
Technical Editor
Supervisor: George Miller
Began in the company as a technical editor, heavily working in Microsoft Word, formatting and editing
various technical and scientific documents. Continued helping in the editing department while also
assisting in the Human Resources and design departments, taking on various photography and design
tasks. Created a new system of company-wide project filing, implemented and maintained this system
for past and current projects. Commissioned to government agencies to help organize back-logged
files. Sent to out-of-state offices to help with the organization, filing, and presentation of a multitude of
reports. Took on miscellaneous administrative tasks as needed.
March 2011 – present
Ashford University
Adjunct Teaching Assistant
Primary task is to grade student essays, up to sixty within one week, and to assist and answer
questions regarding writing and grammar. Also maintains a forum for direct communication between
myself and students. In constant communication with students, professors, and faculty members.
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Nicole Dunlap
526 West Culver Street
Phoenix, AZ 85003
*******@*****.***
Nov 2007 – April 2011
Tempe Camera
Lead Customer Service – Pro Lab
Supervisor: Len Bahl
Created, kept track of, maintained, and organized highly complex lab work orders. Assisted in thorough
tutorials with customers about file preparation and digital photography. Maintained inventory listings,
prices and services on our website. Helped launch the ROES system and other online ordering
methods. Established a process with our out-of-state customers; created standards for payment and
shipping procedures. Trained all new customer service employees. Represented the company at local
workshops and tradeshows. Conducted basic touch up, color correction and resizing of images. Daily
use with Adobe Photoshop CS5.
June 2006 – Nov 2007
Wal-Mart #2112
Photo Lab Manager
Supervisor: Carrie Holdridge
Learned and taught information and details about digital cameras, film cameras, photography
techniques and accessories. Maintained department appearance, filled shelves, ordered merchandise
and changed features as necessary. Maintained film processors and printers; became familiar with
photo finishing chemicals. Prepared a weekly schedule for all photo lab associates. Was involved in the
hiring, interviewing, performance evaluation and termination processes. Kept records of vast amounts
of paper work and delegated tasks to appropriate associates. Proactively advertised and promoted the
lab.
ADDITIONAL SKILLS
I have superior customer service skills and am a genuine people person which affects both my
customer and coworker relations. I am highly proficient in Microsoft Office can type over ninety words
per minute. I am familiar with both Mac and Windows operating systems, along with many of the Adobe
Creative Suite programs. I am exceptionally organized, a very fast learner, and actually enjoy to multi-
task. I have a solid work ethic that includes a strong sense of urgency.
PROFESSIONAL REFERENCES
Sasha Ball – 602-***-**** Marlon Haddix – 480-***-****
Co-worker at Tempe Camera and Wal-Mart Co-worker at Transcon Environmental
Known for 6 years Known for 1 year
Jeff Havir – 602-***-**** Dee Lafferty – 480-***-****
Co-worker at Tempe Camera Co-Worker at Tempe Camera
Known for 4 years Known for 4 years
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