Customer Service School

DALE GALWAY

Cell: 905-***-**** • ** Grey Street, Brantford N3T 2Z2 • ****.******@*******.***

OBJECTIVE:

To further my job experience in the work world to prepare for a future career while

helping to finance my post-secondary education.

EDUCATION:

• Wilfred Laurier University, Brantford

- Finished Year 2 with an 80% average

• Wilfred Laurier University, Brantford

- Finished Year 1 with an 81% average

• E.C. Dru ry H igh School, M il ton

- Graduated with a 75% average

WORK EXPERIENCE:

• T he Piston Broke, Gastro Pub (August 2012 – Present)

- Waitressing and Bar tending: responsible for ensuring customers feel welcomed,

t aking customer food and drink orders, running drinks using t rays, and running

food to tables

- Working systematically on the POS system in order to provide fast and efficient

service to all customers

- Attending to customers using t rained in customer service skills while personalizing

t heir service in order to reach customer satisfaction

- Responsible for cleaning the restaurant

- Accountable for ensuring doors are locked and setting the safety alarm come

closing

• Shoeless Joe’s Sports Grill (June 2011 – August 2012) Mi l ton

- Waitressing and Cocktailing; responsible for taking customer orders and meeting

t heir expectations while increasing the value of their visit to my employer by

u pselling

- Used Pixel Point POS system to organize and accurately enter orders

- Tending to customers with swift personalized service with a proven record of

customer satisfaction

- Working in the dining room, patio and bar areas

• Swiss Chalet (October 2010 - April 2011)

- Worked in the take-out department filling takeout orders accurately and

consistently in a pressure-filled environment

- Responsible for packing orders and occasional cashier work

- Portioning sauces and foods

• Wild Wing (October 2009 - October 2010)

- Hostess; sat people to their desired seats

- Bused and cleaned tables

- Occasionally ran food and drinks

• Top Hat Cleaners (October 2008 - February 2009)

- Responsible for opening and closing procedures

- Worked as a cashier, r inging in clothes from customers

- Tagged and sorted clothing into appropriate delivery bags

VOLUNTEER EXPERIENCE:

• Ted Chudleigh Golf Tournament at Granite Ridge Golf and Country Club

• Sam Sherratt School

REFERENCES

- Available upon request

Contact this candidate