Customer Service Quality Assurance

Davis Balbuena

**** ***** ******. ***. **, Bronx, NY, 10453 (718) ***-*****************@*****.***

Objective: To obtain a position within your organization allowing me to maximize my

management skills, quality assurance, program development, and training experience.

Education:

Monroe College, Bronx, NY

Bachelor in Business Management, 12/2010

Experience:

Language Line Solutions, Santo Domingo, D.R. 09/2011-02/2013

Customer Service Interpreter

Enabled communication between two parties on a three way call.

Provided real time interpretations for medical and other industries.

Helped in solving customers problems with client’s lead from English to Spanish

Luxe Marketing, White Plains, NY, 06/2010-02/2011

Corporate Trainer

Trained Account Executives

Conducted second round interviews

Worked with fortune 500 clients

Achieved weekly sales objectives

Perrigo, Bronx, NY, 09/2008-06/2009

Pump Operator

Handled heavy equipment to meet daily production goals

Developed new hires to follow SOP’s

Maintained records of batches produced

Leadership:

Students in Free Enterprise

Global Awareness Program

Skills:

Detailed Oriented

Proficient in Microsoft Office

Outstanding interpersonal skill

Languages:

Fluent in Spanish and English

References available upon request

Contact this candidate