Customer Service Sales

JADE DUGAS

*** ***** ********

Clarks Summit Pa 18411

Cell: 832-***-****

Email: abxzeq@r.postjobfree.com

Focused, motivated and goal-oriented professional with thirteen years of

experience in a diverse range of consumer sales and communications

functions, including events, marketing, advertising and public relations.

EXPERIENCE

Diaz Companies

2012 - 2013

Marketing Manager, Community Outreach

. Developed a customer relationship management program that consistently

exceeded expectations and resulted in 10% growth in 8 months

. Reinforced the company's position as a community leader, overseeing

all community outreach activities and sponsored events

. Employed an integrated marketing-public relations program that

garnered media coverage and generated increased interest in social

media platforms and corporate collateral

. Developed trade show strategies that included face-to-face

opportunities with key industry players, generating new business and

creating valuable industry partnerships

. Led the development and implementation of a new marketing plan that

resulted in consistent sales increases in a stagnate-growth industry

. Established a sales and marketing database to track growth and client

outreach efforts

. Created a stronger presence at community events to promote and educate

the community on the Diaz Companies group of products and services

BCBG Max Azria 2009 - 2012

Manager, Store Operations

. Played an integral role in driving annual volume of $4.7 million and

establishing the store as the 3rd highest revenue and earnings

generator out of 520 operating stores nationwide

. Responsible for results that earned the store distinction as a high-

performing store that combined resources and talent to maximize sales

. Managed and directed daily operations, including time and labor

budgeting, visual presentation and organization of sales floor and

stock room

. Responsible for recruitment and retention of staff, including

overseeing the interview and evaluation process as well as ongoing

educational opportunities for all personnel

. Established merchandise displays that effectively maximize revenue-

generating opportunities, contributing to a 20 percent increase in

overall store volume

. Oversaw successful community outreach events to promote brand

visibility and increase sales

. Established, managed and executed business strategies for specific

initiatives, including targeted client sales to promote brand

exclusivity

. Designed and led a training program to engage employees in the

strategic vision of the company and encourage them to grow to their

maximum potential

. Collaborated with marketing director to execute and coordinate public

relations and advertising campaigns, including professional

photography

. Ensured that receiving and shipping processes were efficient to

maximize sales

AA Concepts

Manager, Store Operations 2005 - 2008

. Oversaw growth strategy for store, resulting in sales that exceeded $1

million annually

. Spearheaded recruiting efforts to bring in new hires for grand opening

launches with aggressive turnaround times of six to eight weeks

. Established strong leadership teams and successfully trained multiple

employees for promotion to management-level positions within concepts

across the organization

. Trained all full-time and part-time staff on organizational core

competencies, including product knowledge, customer service and loss

prevention techniques

Charlotte Rouse 2003 - 2005

Began as Assistant Manager of store operations and was soon promoted to

Manager to oversee all day-to-day employee relations issues and ensure

overall store growth as well as cost-effective processes and procedures.

24 Hour Fitness 1999 - 2003

Hired to a supervisor position to oversee fitness center contracts,

customer service and employee relations.

EDUCATION

Bachelor of Science; Business, GPA 3.4 - 2009

The University of Houston

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