Customer Service Manager
Resume:
TERRY CHARLES JUNKINS
*** ****** **** *** • Hanceville, Alabama 35077
256-***-**** • ************@*********.***
SAFETY DIRECTOR, EHS
Proven EHS management professional with a career spanning more than 20 years of safety monitoring and management for
major transportation companies. Strong divisional leader able to maintain daily safety practice and operations, including
coordinating quality control, auditing, and incident investigations. Solid history of pioneering launch of behavior-based training
programs, focused on identifying key factors affecting workplace safety and coaching personnel on behaviors and best practices
to proactively minimize risk, prevent incidents, and maintain high safety standards. Well-versed in standards of state and federal
compliance, including DOT and OSHA regulations. Demonstrated track record of reengineering processes and procedures to
bring organizations into compliance.
Environmental Health & Safety • Strategic Planning • Team Building & Leadership • Project & Program Management
Training Program Development • Compliance Management • Behavior-Based Training • Risk Analysis & Mitigation
Incident, Accident & Injury Investigation • Auditing • HAZMAT Management • Drug & Alcohol Testing / Compliance
State & Federal Liaison • Quality Control • Customer Service • Process Optimization • Business Turnaround
PROFESSIONAL EXPERIENCE
WASTE CORPORATION OF AMERICA (WCA), Alabama • 2008 2012
Leading provider of non hazardous waste collection and disposal services for commercial, industrial, and residential customers.
Regional Safety Manager – Southeast Region
Directed compliance and safety operations, policy, and procedure for a multi-state region encompassing Alabama, Arkansas, North
Carolina, South Carolina, and Tennessee, with authority over a full staff complement of 140 personnel and $3 million in annual
P&L. Developed effective safety strategies based on root cause analysis, including conducting through investigations of accidents
and injuries. Provided management and staff coaching on safety, hazardous materials, and more as the pioneer behind internal
safety training programs. Monitored employee activities to identify behaviors supporting future training endeavors. Maintained
compliance with federal, state, DOT, OSHA, workers compensation, and environmental safety regulations, including conducting
inspections, mock-audits, and audit preparations. Managed the part 40-compliant drug and alcohol testing program. Key point of
contact for state and federal regulatory agencies. Collaborated with HR on staffing best practices and recruitment. Responded to
customer complaints. Implemented and upheld quality controls.
• Cut accidents and on the job injuries by 60% within 3 years, positioning the region as first in the corporation for fewest
yearly claims and costs, when it had previously been the 3rd highest in claims.
• Engineered further cost savings by settling injuries, claims, and lawsuits well below budgeted accrued amount.
• Entrusted to turn around struggling locations, taking over as interim facility manager to restore operability.
• Fostered adoption of a more safety-oriented, proactive internal culture among senior management and support team
members through communications and coaching.
SPIRIT COACH / COATS TRANSPORTATION GROUP, Madison, Alabama • 2007 2008
Top ranking luxury motor coach transportation company serving the southeast United States.
Director of Safety
Led driver safety and DOT compliance operations for a fleet of 12 motor coaches and 2 rental car fleets, coordinating all aspects
of safety process definition and enforcement to ensure passenger safety, maintain OSHA compliance, and meet federal
requirements. Informed personnel of safety standards through training and meetings. Conducted accident and injury
investigations. Audited driver logs. Managed the drug and alcohol program. Oversaw customer service.
• Met DOT compliance regulations by recruiting, developing, and optimizing a high-performing safety department,
successfully passing the 2007 audit.
• Established the foundation for DOD carrier authorization.
• Achieved and maintained a 100% accident / injury-free environment.
ADDITIONAL ROLES
• Safety Manager – Walpole, Inc. (2006 2007): Drove terminal-wide adoption of safety principles, programs, and awareness,
including counseling and coaching drivers. Maintained FMCSA compliance. Handled staffing and recruitment, including new
hire on-boarding, testing, and orientation. Key relationship manager with customer safety professionals. Oversaw crash
injury investigations and prevention.
• Compliance Manager – CRST Malone Safety (2005 2006): Maintained compliance with DOT, federal, state, and internal
regulations. Instructed staff on proper procedures and FMCSR training. Managed the drug and alcohol program. Conducted
audits on driver qualification files. Supported recruitment and pre-hire qualification.
Resume
TERRY CHARLES JUNKINS • Page 2 • ************@*********.***
ADDITIONAL ROLES, continued:
• Safety Manager, Transportation Distribution – Wal Mart Private Fleet 6826 (2004 2005): Conducted driver safety road
observations and investigations into accidents, injuries, and workers’ compensation. Trained drivers on safety, defensive
driving, HAZMAT certification, and incident prevention. Coordinated driver and route planning. Maintained internal standards
for qualification. Addressed customer needs and complaints. Managed P&L. Performed safety inspections and managed
compliance with internal and federal regulations. Recruited and mentored personnel.
• DOT Compliance & Driver Safety Manager – American Proteins, Inc. (1999 2004): Oversaw and established safety
department, daily driver and mechanic operations, supervising inbound / outbound freight, equipment maintenance
operations, customer service, and special projects. Managed P&L and all aspects of finance. Directed safety and auditing
activities.
• Operations / Safety Manager, Ryder Integrated Logistics / BellSouth (1997 1999): Handled all aspects of transportation
for drivers and distribution center teams with BellSouth Telecommunications. Managed inbound / outbound freight flow
routing and global tracking. Orchestrated center-wide safety audits and processes.
• Facility Manager – ETA Transportation (1997): Coordinated daily office and warehouse operations. Managed inventory
control, shipping / receiving reports, and DOT operational compliance. Supervised dispatchers for on-time freight pickup and
delivery. Directed all aspects of customer service, billing, sales, cross-dock, equipment management, and trailer operations.
• Driver Sales Representative – Conway Southern Express: Served as city P&D driver and long haul driver. Contributed to
dock operations. Acted as yard hostler and forklift operator. Supported billing and invoicing as billing clerk. Dispatched
personnel to key locations.
• OTR Driver – Upton Produce: Conveyed organic cargo from West Coast farms to markets in New York.
• OTR Driver – East West Transportation: Operated a 48-foot state and Canada common carrier truck.
MILITARY EXPERIENCE
Honorably discharged from the United States Army after nearly 10 years of meritorious service. Positions / postings include:
• 31L-10 Wire Systems Installer
• Light Wheel Vehicle Mechanic 63B
• Administrative 98B S-4 S-3 Battalion Orders Clerk
• 26th Signal Battalion, Heilbronn, Germany
• Southwest Asia, Operation Desert Shield, Desert Storm & Relief
• 57th Signal Battalion, Fort Hood, Texas
• 324th Signal Reserve Battalion, Huntsville, Alabama
Awards:
• Army Commendation Medal
• Army Achievement Medal (2 Oak Leaf Clusters)
• National Defense Service Medal
• Army Service Ribbon
• Overseas Service Ribbon
• Expert Badge Rifle
• Army Lapel Button
• Southwest Asia Service Medal (3 Bronze Service Stars)
• Kuwait Liberation Medal
EDUCATION & PROFESSIONAL DEVELOPMENT
Associate Equivalence Degree in Telecommunications: United States Army
Master Management Program Certification: University of Alabama
DOT / Transportation – Reid State • General Studies – University of Maryland
Transportation Logbook Auditing • Drug & Alcohol Certification Part 40 • Performance Partnering
OSHA Certified Train the Trainer • OSHA 1910 General Industry • W orkers Compensation
Injury Investigation • Log Auditing • Motor Vehicle Accident Investigation • Preparing for a DOT Audit
CVSA Inspections 2001 • Federal Motor Carrier Safety Administration Qualifications Training
Smith System Decision Driving Certified Trainer • Continuing Safety Education & Certification – ASSE
Certified Landfill Operator Alabama / MOLO • American Management Seminars
PROFESSIONAL AFFILIATIONS
American Society of Safety Engineers (ASSE) • American Trucking Association (ATA) • National Safety Council (NSC)
Resume
TERRY CHARLES JUNKINS
210 County Road 661 • Hanceville, Alabama 35077
256-***-**** • ************@*********.***
Name
Job Title
Company
Address
Dear [NAME]:
With over 20 years of experience driving safety management and operations for companies in the freight and
transportation sectors, I am an outstanding senior leadership professional now seeking to build on my career by joining
your company as [JOB TITLE]. Throughout my history I have provided exceptional strategic direction and guidance in all
areas of corporate risk management and safety regulations, delivering expertise and insight during definition of processes
and procedures that meet company, state, and federal guidelines for workplace safety. In addition, through daily
operational leadership I have ensured all safety policies remain current and effective, monitoring staff performance and
adapting strategies as needed based on compliance audits, inspections, and quality control measures.
In particular, I have gained significant recognition for driving proactive adoption of EHS-compliant safety standards and
principles, focused on prevention of incidents, accidents, and claims through behavior-based training at team and
management levels. By fostering safe behavior in all areas of the organization, I ensure that staff remain aware of their
environment and their role in minimizing risk to themselves, customers, and the business. Highlights of my achievements:
• Cut accidents and on the job injuries by 60% within 3 years, positioning the region as first in the corporation for fewest
rd
yearly claims and costs, when it had previously been the 3 highest in claims.
• Engineered further cost savings by settling injuries, claims, and lawsuits well below budgeted accrued amount.
• Entrusted to turn around struggling locations, taking over as interim facility manager to restore operability.
• Fostered adoption of a more safety-oriented, proactive internal culture among senior management and support team
members through communications and coaching.
• Met DOT and OSHA compliance regulations by recruiting, developing, and optimizing a high-performing safety
department, successfully passing several audits.
I firmly believe that my accomplishments demonstrate the skills necessary to be a significant asset to your company. For
further details on my work history, qualifications, and achievements, please view the included resume and contact me at
your earliest convenience. Thank you, and I look forward to speaking with you.
Sincerely,
Terry Charles Junkins
Resume
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