Customer Service Manager

Natasha Francis

**** ************ ** *******, ** 77083 281-***-**** *******.*********@*****.***

Natasha is a dedicated manager with ample customer service experience and excellent customer satisfaction

skills. Qualified in areas of retail operations, increased sales, customer relations and a key team player in

innovative industry methods.

Skill Set

Communications Meeting Facilitator Program Management

Critical Thinking Mediation & Advocacy Point of Sales Programming

Detail Oriented Outcome Focused Strategy and Asset Planning

Establish Collaborations Sales Strategies Training & Development

Business Development Loan Processing Financial Planning

PROFESSIONAL EXPERIENCE

Zara: Department Product Manager April 2012 -

Present

Responsible for the development, management, and monitoring of initiatives for the year. Managing and

developing staff and building sales.

Highlights

• Developed and implemented yearly budgets and goals

• Provided exceptional service to all customers

• Facilitated the opening and closing operations on a daily basis

• Exceeding yearly sales goals

• Training and managing staff

Charlotte Russe : Assistant Manager October 2010 – October

2011

Responsible for direct support to the General Manager and store operations. Increased sales through marketing

plans and developed staff through training programs. Managed shift production on a daily basis . Hired and

trained staff for their positions within the company.

Highlights

• Build sales through marketing and advertising plans

• Assisted District Director in office meetings

• Recruited employees and provided position development

• Processed operational expenses

• Provided competitive pricing through vendor relations

Buckle: Assistant Manager November 2008 – July

2009

Managed day to day operation and a team of 15 employees. Increased profits through training of the sales team

and loss prevention methods.

Highlights

• Created labor and budget forecasts

• Programmed inventory system with accounting controls to manage loss prevention

• Assisted the recruiting process and implemented training programs

Litton : Document Review September 2006 –

July 2009

Processed and completed GSE loan modifications. Managed a large pipeline and provided exceptional customer

service to borrowers.

Highlights

• Responsible for notating, gathering, and receiving modification documents.

• Provided training and resources for new hires.

• Provided customer service to new and existing loan modification applicants.

• Educated applicants on borrower options available to them based on hardship circumstances

through modification or short sale.

• Assigned loans to reviewers for prospective modification

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