Engineer Customer Service
Resume:
JERONE DAVIS
**** *. **** ***. ******, AZ *****
***********@*******.***
Experience:
****-**** ********* *********** ********* Institution, Tohono O'odham
Sells, AZ
Chief Executive Officer
. Develop programs and curriculum used for business planning workshops
. Develop financial literacy programs for community resources
. Deliver classroom instruction designed for business development
. Develop/Implement internal business policies and procedures
. Create community based social service programs
. Implement employee/business lending programs
. Prepare and edit business plans for capital acquisition
. Technical writing, identification of business functions and research
to acquire federal, state, and local grants
. Organize and document appropriate administrative support for client
interaction
. Provide professional support/training for staff development
. Designed and implement Outreach programs and public speaking events
. Coordinate internal business functions to "link" with grant
requirements
. Manage awarded grants ( NACA, American Express)
. Database management---procedural development and tracking
2004-2012 MicroBusiness Advancement Center (MAC), Tucson, AZ
Training Programs Manager
. Develop programs and curriculum used for business planning workshops
. Develop functional business models for micro/small businesses (1000+)
based on financial projections, cash flows, and strategic planning
objectives
. Deliver classroom instruction designed for business development
. Develop/Implement internal business policies and procedures
. Create business seminars for specific areas (marketing, pricing,
sales, etc.)
. Counsel clients in the area of personal, business, professional, and
career development
. Prepare and edit business plans for capital acquisition
. Technical writing, identification of business functions and research
to acquire federal, state, and local grants
. Organize and document appropriate administrative support for client
interaction
. Present technical business review to federal committees for grant
funding
. Designed and implement Outreach programs and public speaking events
. Coordinate internal business functions to "link" with grant
requirements
. Manage awarded grants ( PRIME, First Things First, HP Technology
Award)
. Database management---procedural development and tracking
. Radio/Television and media production design
. Bilingual training development Spanish/English integration
1998-2009 Texas Instruments/Burr-Brown, Tucson, AZ
Test Center Maintenance Engineer
. Provide technical support for production operations of integrated
circuitry
. Evaluate test results of production runs to determine product
functions
. Electrical, mechanical, and software support and repair of test
equipment used for design and production operations
. Train production operators to maintain test equipment according to
production requirements
. Manage the utilization of production operators for testing and
production
. Submit technical reports related to production operations for
managerial support
. Support engineering development for new product testing specifications
1995-1998 Bell & Howell, Computerized Output Processors and Eng.
Inc., Tucson, AZ
Customer Service Engineer
. Implement design requirements for high speed mail processing equipment
. Assist in the manufacturing of mail processing machinery related to
electronic and mechanical functions
. Initiate, complete, and document test results for machinery prior to
shipping
. Install and disassemble standard 40ft production equipment per
customer requirements
. Provide training support for mechanical and electronic assemblers
. Manage resources (equipment, personnel) for manufacturing procedures
. Coordinate software and electrical machine functions using logic
analyzers and high speed cameras
. Implement mechanical, software, and electrical systems upgrades per
engineering at customer production sites
. Debug and troubleshoot production machinery operating below 80%
efficiency
1994-1995 3M Data Storage Products Division, Tucson, AZ
Production Coordinator
. Operate material handler computer system designed for allocation of
processed data storage tape material
. Coordinate production operations and manage 20+ employees
. Analyze pre-production tape media material for increased production
throughput
. Provide evaluations for employees based on work performance
. Designate ongoing "cross training" to maintain production and increase
company specialization
. Schedule production line operations based on Plant Supervisor
throughput mandates
. Calibrate and repair "reel test" equipment used for production
processing
1992-94 W.L. Gore and Associates/Regenerative Technologies,
Flagstaff, AZ
ISO 9001 Certified Test Cell Engineer
. Provide weekly statistical analysis and technical reports on critical
product density measurements
. Implement " theory of constraint" procedures necessary to maximize
production line efficiency
. Support training objectives of line operators in the inspection,
packaging, and production procedures
. Perform monthly PM on all test stations and make necessary electrical
and mechanical repair
. Develop quality assurance and product tracking procedures
. Schedule weekly production runs based on JIT inventory system
. Calibrate heat presses prior to production of medical implants (dental
and facial)
. Clean and sterilize all production equipment and testing area
CURRICULUM VITAE
Education:
Ph.D.Education, Walden University (30 hrs completed)
MBA, Business Management, University of Phoenix, March 2003
B.S. Electrical Eng., Northern Arizona University, July 1992
Areas of Expertise:
Business Planning and Organization (1200 hrs /year, 9 years)
Technical Writing and Curriculum Development (150 hrs/ year, 15 years)
Life Skills Training (80 hrs/year, 5 years)
Personal and Professional Development (50 hrs/year, 8 years)
Engineering Operations and Production Processing (17 years)
Technical Design and Application (40 hrs/year, 12 years)
Training and Classroom Instruction (350hrs/year, 12 years)
Professional Service:
Pima Partnership High School (tutor, life skills)
Arizona Department of Corrections (substance abuse education)
Federal Corrections Institution (recovery facilitator)
Old Pueblo Foundation (mentor)
Christ Community Church (youth bible study)
YMCA Board of Directors (finance and management committees)
Training and Development Seminars:
Theories in Organizational Dynamics (2002)
Qualitative/Quantitative Research (2003)
Inattention Deficit Disorder (2002)
Technology Assisted Learning (2004)
Moral Conceptual Systems (2006)
Developing Future Executive Leadership (2007)
Organizational Development and Leadership (2009)
Acquiring Federal Grants for Business Development (2010)
Business and Technology (2012)
Affiliations:
American Educational Research Association
National Rehabilitation Association
American Rehabilitation Counseling Association
Narcotics Anonymous Hospital & Institutions Area Service
National Career Development Association
Association for Assessment in Counseling and Education
References:
Suu Holtslander,520-***-****, V.P. Operations YMCA
Dr. Jack Heald (ret.), 520-***-****; The Navigators (Christian
Fellowship)
Shawn Carlos, 520-***-****, CEO, Tohono O'odham CDFI
Linda Martino, 520-***-****, Regional Vice President, Primerica
Financial Services
Roberto Valdez Beltran, 520-***-****, Senior Loan Officer,
ACCION
Arlene Wood, 520-***-****, Program Director, Credit&Finance,
Tohono O'odham
John Lauer, 520-***-****, Partner, Hammel, Beal & Lauer PC
Dane Woll, 520-***-****, CEO, YMCA Southern Arizona
Tracy Taft, 520-***-****, Executive Director, International
Sonoran Desert Alliance
Richard Grijalva, 520-***-****, CEO, Economic Development
Authority
Sean Bruner, 520-***-****, Attorney, Pima County Public
Defenders
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