Robert Hammonds, PMP

919-***-**** (Home) 919-***-**** (Cellular)

abxyt1@r.postjobfree.com

** ********* ***** ******, ** 27713

OBJECTIVE: Technical Communications

SUMMARY OF QUALIFICATIONS

. Goals and objectives oriented, with a strong belief and focus on Quality,

Accountability, and Customer Satisfaction. Project Management certification

(PMP), Agile and Waterfall software development, project management, multi-

tasking, team player/team-builder, analytics, requirements and process

development/improvement, ISO, SDLC process development, change control,

customer needs and risks analysis, contract and vendor negotiations,

metrics, budgeting, and communications.

. Other experiences include matrix, resources (people), and 11 years of

documentation management, planning, scheduling, editing, technical writing,

conflict resolution, problem solving w/ root cause analysis and decision

making, continuous improvement, with excellent organizational and time

management skills.

. MS Office (Excel, PowerPoint, Word, WordPerfect, MS Paint, MS Project

2010), Adobe (FrameMaker, Acrobat, Distiller, Reader), RoboHelp (HTML,

Word), MadCap Flare 8.0 (HTML tagging language), SharePoint, Team

Foundation Server, SharePoint, MindManager, WebEx, SnagIt, and MadCap

Capture.

Effective communications at all levels, with the ability to manage and

complete documentation deliverables in a timely and cost effective manner

with little to no supervision.

LEXISNEXIS--Cary, NC

S/W Documentation Sr. Technical Communicator, 2004 - Current

. Doc. development for desktop applications and for mobile technologies

that utilizes a common API (UI, dialog boxes/text, Windows Services, and

API specifications), task based/how-to, online Help, print/PDF and Web

accessible end-user documentation. Other duties include requirements

development, Standards and Style Guide development and coordination,

working with developers, QA, and support staff to ensure the accuracy and

integration of documentation and help systems into the applications.

. Lead and direct documentation development team, perform project

management duties, technical writing, editing, documentation and SDLC

process development and workflow. Team meetings facilitation;

manage/mentor documentation team, to include ensuring adherence to

standards, plans, delivery and quality objectives.

ADC TELECOMMUNICATIONS--Raleigh, NC

Sr. Technical Writer/Instructional Design: Contractor, 2004 - 2004

. Developed Wireless Fidelity (Wi-Fi) training course and end-user

documentation to include analyzing customer requirements, consulting,

course customization and delivery.

GLOBAL KNOWLEDGE--Cary, NC

Instructor (Project Management): Contractor, 2003 - 2003

. Global Knowledge certified Project Management course instructor

NORTEL NETWORKS--Research Triangle Park, NC

Sr. Technical Instructor, Fiber Optics: Full Time, 2000 - 2001

. Planned and developed course materials for classroom delivery and end-

users (printed, CBT, online user documentation and Help).

Robert Hammonds, PMP Page 2

NORTEL NETWORKS--Research Triangle Park, NC

Project Manager/Implementation Specialist: Full Time, 1999 - 2000

. Customer/vendor negotiations and management, budgeting, project plan

development and maintenance, buy-in, metrics gathering and tracking. User

training needs analysis, status reporting, problem solving and root-cause

analysis, continuous process improvements functions, and stakeholder

presentations.

. Program implementations, change control management, ISO9001 Certified

(process development, quality control, and training), matrix management,

and multi-tasking.

. Customer/Vendor single point of contact, contracts administration, issue

resolutions, product verification, validation, acceptance testing,

requirements analysis, SOWs, and RFPs.

Manager, Customer Documentation and IT Dept.: Full Time, 1988 - 1999

. Managed eleven documentation writers, and five IT (LAN/WAN) support

staff.

. Department and organization budget control and prime ($10m)

. Managed IT team to develop and maintain internal database systems needed

to support documentation development organization, anticipated needed

hardware and software to include upgrades and replacements, managed off-

site storage, making technical decisions regarding IT operations, and

recommended security policy updates as warranted.

. Managed tools for 80 writers, and was responsible for identifying and

developing requirements and specifications for new technologies/tools and

conducted vendor and contract negotiations.

. Provided team guidance, priorities and goal setting, team building, root-

cause analysis, problem solving and conflict resolution, matrix management,

training, team-building, status reporting, metrics, and continuous process

improvement coordination efforts.

Sr. Technical Writer/Team Lead: Full Time, 1985 - 1988

. Developed technical documentation (hardware and software) descriptive,

operations, administrative, maintenance, planning, engineering, and end-

user documents utilizing differing applications, platforms, and mediums.

. Developed and implemented documentation templates and outlines for

organization, for all documentation types (maintenance, administration,

planning, engineering, description, on-line help, H/W and S/W.

. Served as systems/network prime and team lead for RTP site, working in

conjunction w/ Ottawa and Texas documentation primes.

EDUCATION

. Tuskegee University, Bachelors of Science - Electronics and Industrial

Technology

. ISO9001 Certification

. Project Management Training and Certification-PMP

References furnished upon request

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