Customer Service Administrative Assistant

PATRICIA EVANS

**** ******** **.

HALIFAX, NS B3K 4Y2

*****.**@*******.***

June 10, 2013

Human Resources:

Please find a brief summary of my qualifications for your review.

As part of my current position as an Administrative Assistant/Accounts Payable, as well as my previous position with a large, multinational accounting firm I successfully managed a wide variety of tasks including Reception, binding of documents, scanning, processing and mail for distribution. I was also responsible for billing, invoicing creation and classification of files as well as data entry, recording, coding and arranging for off-site archival storage of files according to retention and disposal policies. In addition to ensuring the integrity and confidentiality of the files, I pride myself on providing professional, friendly and efficient customer service within our often-hectic work environment.

Efficient and dependable, I am equally comfortable taking initiative and working independently or contributing as an integral part of a team. Well organized and able to work within tight time constraints, I am able to multi-task without losing attention to detail. I am proficient in the use of most commonly used office equipment, including multi-line switchboards, copiers, faxes, binding machines and postage meters, scanning and CD burning. In addition I have a working knowledge of MS Office and its components, including Word, Excel, Outlook, Word Perfect and GroupWise

I thank you in advance for taking time to review this application. Please feel free to contact me at home: 454-8700 or on my cell: 483-3758 if you have any questions.

Sincerely,

Patricia Evans

PATRICIA EVANS

3317 Prescott Street

Halifax, NS B3K 4Y2

902-***-**** (home)

902-***-**** (cell)

*****.**@*******.***

HIGHLIGHTS OF QUALIFICATIONS:

Highly skilled in providing quality, professional customer service while maintaining a friendly, approachable demeanour

Able to successfully balance the demands of a hectic work environment while remaining organized and attentive to detail

Experienced in the use of multi-line phone systems, including Nortel, fax machines, postage meters and most other commonly used office machinery

A working knowledge of commonly used software including MS Office, and Corel WordPerfect

SKILLS:

ADMINISTRATIVE:

Answer multi-line phone systems, direct calls and visitors, and answer general inquiries

Create, track and store client and corporate files

Process incoming and outgoing mail, couriers and faxes in a fast paced environment

Material sourcing and acquisition, including inventory control

Process documents, including copying and binding with an eye to detail

Keyboarding speed: 50wpm.

Compile and order stationary and office supplies

Book boardrooms and appropriate equipment for meetings

Demonstrate exemplary customer service skills

Processed bank deposits.

Data Entry

Processing Expense Reports

Accounts Payable/Receivable

Booking Accommodations

COMPUTER:

• A working knowledge of Microsoft Office, including Word, Excel and Outlook. Windows 2007

• A working knowledge of Corel Office, including WordPerfect, QuatroPro and Lotus

1-2-3.

• A working knowledge of Internet and e-mail programs, including Internet Explorer and GroupWise

• Symposium – Is a call management computer system

• Virtuoso – DOS base computer program

EMPLOYMENT HISTORY:

Traction/UAP – Dartmouth, NS

Administrative Assistant/Office Clerk 2012-2013 Term

To provide administrative support for the branch manager

While doing the accounts payables and receivables for our

account department. Update our customer database and

restructure our filing system. Offer reception support

and maintaining day to day office duties

Brigus Gold – Halifax, NS

Receptionist/Administrative Assistant 2011-2012 Term

To provide administrative/accounting support for the staff,

offer reception support, answer a multi-line switchboard for

4 companies. Prepare expense reports for management, etc.

O’Regan’s Kia –Halifax, NS

Receptionist/Administrative Assistant 2008-2011

To provide administrative support to the sales staff as well as management,

require a strict eye for detail, maintain inventory also provide accounting duties.

Maintain spreadsheet entries, reception duties include but not limited to answering

A multi-line switchboard, answering general inquiries and directing call to the appropriate

department.

Bell/Aliant Mobility Credit Services – Halifax, NS

Customer Service Representative 2007-2008 Term

To provide professional, attentive and accurate information / financial solutions

to Bell/Aliant clients while adhering to strict deadlines.

Grant Thornton LLP – Halifax, NS

Administrative Assistant/ Receptionist 2004 -2007

Provide reception coverage for breaks and holidays, answer a multi-line switchboard and appropriately direct calls, answer general inquiries, process incoming and outgoing faxes, open and sort mail, greet clients, assist with staff room clean-up, maintain inventory for file room, create and maintain client and corporate files, archive closed files, trace and retrieve files from storage facility.

EDUCATION:

Nova Scotia Community College Windows 2007

Halifax, NS

Nova Scotia Community College Microsoft Excel

Halifax, NS

Nova Scotia Community College Social Services Diploma

Halifax, NS

Nova Scotia Community College Secretarial Diploma

Halifax, NS

Breton Education Centre Grade 12 Academic Diploma

Cape Breton, NS

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate