Customer Service Manager

*** *. ***** **, ********, CA ***** *** CARMEL MESA DR, HENDERSON, NV 89012

PHONE: 1-702-***-**** E-MAIL: ************@*****.***

SIRIGOON (SARA) VEOHONGS

PROFESSIONAL SKILLS

Extensive experience in retail, sales, operational management, event planning, customer service, human resources,

bookkeeping, scheduling, and payroll.

Able to develop and conduct effective policies, procedures and training programs.

Proficient with WordPress, Magento, QBPOS, Adobe Acrobat Professional, Adobe LiveCycle Designer and all

Microsoft applications including but not limited to Word, Works, Excel, Power Point, and Outlook.

Native or bilingual proficiency in Thai and elementary proficiency in Spanish.

EXPERIENCE

WORLD OF FENG SHUI USA (Las Vegas, Nevada and Honolulu, Hawaii)

District Manager, Event Planner, Website Administrator 5/05 to Present

Develop, administer and enforce company’s policies and procedures.

Launch new store locations and evaluate, hire and train management personnel.

Travel extensively to oversee and evaluate the operations of stores.

Set sales goals and implement, design and aid in the production of marketing and promotional material for stores,

feng shui events and the USA based online store website.

Administer and maintain company’s online website: www.wofsusa.com.

Build and supervise the development of client relationships and orchestrate exceptional service delivery to clients.

Provide meeting and event management services for various levels of feng shui training and education seminars.

Assistant Store Manager 10/04 to 5/05

Responsible for operating, stocking, freight orders, clean up, sales, and other miscellaneous duties for World Of

Feng Shui USA, Honolulu, Hawaii, store location.

Opened and closed store and accounted for all monetary exchanges during the day.

Responsible for loss prevention and any incidents that occurred in the store.

Handled extensive customer service throughout the day.

Made bank deposits and change runs, as well as inventory, bookkeeping, and accounting entries.

DESERT SPRINGS HOSPITAL (Las Vegas, Nevada)

Patient Services Representative – Admitting 09/03 to 07/04

Acted as a liaison between patients and clinical staff and registered, admitted, transferred, and discharged patients.

Performed data entry and other clerical duties such as imaging and file management.

Responsible for collecting co-pays and deductibles and the notification of various insurances.

ST. ROSE DOMINICAN HOSPITAL (Henderson, Nevada)

Lead Patient Services Representative –Admitting 02/03 to 09/03

Performed leadership duties, including change-of-shift reports, scheduling and supervising staff, an ensuring the

smooth operation of the emergency room admitting department.

Performed training for new employees and ensured the accuracy of each representative’s data entry.

Patient Services Representative – Admitting

Provided a high quality of customer service on a daily basis and acted as a liaison between patients and clinical

staffs.

Registered, admitted, transferred, and discharged patients.

Responsible for collecting co-pays and deductibles and securing the cash drawer, as well as insurance notification.

MONTEVISTA HOSPITAL (Las Vegas, Nevada)

Student Intern 01/02 to 04/02

Facilitated the telemedicine program between Montevista Hospital and University Medical Center.

Developed the operations manual and the policies and procedures for psychiatric assessments through interactive

videoconferencing.

Developed effective teaching materials and conducted hands-on training for Montevista’s and University Medical

Center’s staff.

EDUCATION

University of Nevada, Las Vegas 1997 to 2002

Bachelor of Science / Healthcare Administration

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