Customer Service Representative
Resume:
Mario Ranero
Carteret, New Jersey 07008
********@*****.***
OBJECTIVE:
* ** ****** * ******** in which I can grow with my company, demonstrate my ability and apply
my experience.
EDUCATION:
1 Ferris High School, Jersey City New Jersey
2 Lincoln Technical Institute, Union New Jersey. Automotive Technology & Shop
Management
3 Ideal Driving School, Fords New Jersey
QUALIFICATIONS:
Provide strong contributions as a team player.
Outstanding interpersonal and communication skills, with an eye for detail.
Ability to multitask, manage often competing priorities with ease while fostering the
provisions of superior customer and consumer services.
Extremely productive in a high volume, high stress, environment.
1 An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
2 Bilingual; Fluent in Spanish
Strengths:
1 Hardworking
2 Enthusiastic
3 Can execute a task in a short time
4 Fast learner
5 Self starter with a can do attitude
GOAL:
Become an asset of a company
1 Deliver better quality
EXPERIENCE:
CR England
Salt Lake City UT.
OTR Trucker
January 2012 to Present
• 6000 + miles weekly
• Use of Qualcomm for logging, delivery and pick up appointments
• Team driving
• Completed 10 day refresher driver training program
RGB Sanitation
Piscataway NJ.
Packer Driver
October 2012 to November 2012
• Pick up 300+ stops daily of leaves or garbage depending on the scheduled day.
• Check over truck every morning before route starts.
• Keep track of time cards for driver helpers.
• Temporary work
Cody’s Farm
Gillespie IL
OTR Trucker
February 2012 to January 2013
• Cleanout of Trailers
• Reefer, dry van & live animal loads
• Paper logging
• Solo driving
• 3500 + miles weekly
Petro Oil Company
South Plainfield NJ.
Customer Service Representative
February 2011 to June 2011
• Answer 60 + incoming calls daily, handling customer inquiries and taking payments
• Making 30 + outgoing calls to make service appointments and schedule deliveries of oil
TelerX
Wilkes-Barre PA.
Consumer Service Representative
August 2007 to January 2011
1 Answer 100 + calls daily for the Nestlé Prepared Foods division.
2 Navigate through multiple programs while answering any questions for the consumer.
3 Responsible for monitoring social media for multiple brands under the Nestlé umbrella using
programs like Tweet Deck, Radian6, Google Alerts and other social media software.
4 Importing white mail from consumers into our ASTUTE system by scanning. Working E-mail,
inbound, from consumers.
5 Assisted in the training of new employees by having side by side sit downs with new
and potential employees.
Riteway Express
Elmwood Park NJ.
Driver
October 2005- January 2007
1 Pick up and drop off 40+ stops throughout the day.
2 Conveyed in a reassuring manner step by step instructions
to resolve distribution issues.
3 Reviewed and issued audits on account information and processes.
4 Managed the needs/requirements of high revenue customer accounts
through extensive follow up procedures.
5 Processed incoming orders, coordinated shipments, and handled customer-related issues.
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