Customer Service Sales
Resume:
Phone
Celia Anzalone
Summary of qualifications
I am energetic, personable, and enthusiastic. I
enjoy both mentally and physically challenging
myself-taking on new challenges as they present
themselves are my specialty! I am a very quick
learner, and I have attained valuable insight into
several business industries.
Relevant competencies
Published Author of Prose and Poetry
Strong presentation skills (verbal and written)
Customer/client focus
Highly focused, manages time effectively
Procedure development
Research
Employee development
Proficiency in Microsoft Office ( Excel, Word,
Powerpoint, etc.), Facets, and Southware
Professional experience
2010-Present BlueCross BlueShield of
Tennessee Chattanooga, Tn.
Pre-existing Associate
Reviewed claims for pre-existing conditions
Created letters to be sent to providers requesting
medical records
Documented the handling of adjustments and records
sent to HCS for review appropriately in applicable
systems
Worked overtime as required and also voluntary
often
Over 99% accuracy
Maintained over 100% pride after learning curve
Proactively remained informed of the changing
divisional guidelines and regulations
2009-2010 BlueCross BlueShield of Tennessee
Chattanooga, Tn.
Member Education
Provided one-on-one assistance to members' parents
Scheduled wellness checkups for members
Educated the parents on the benefits of wellness
checkups for their child/children
Informed the parents of special events and mailed
education materials
2003-2009 Cracker Barrel
Tiftonia, Tn.
Server
Developed strong work ethic at a very young age
Developed social skills necessary for success in
any industry
Learned how to give quality customer service
through humility and grace
Aug. 2006-Sept. 2007 Royal Remanufacturing, LLC
South Pittsburg, Tn Administrative
Assistant/Employee Development/Trainer (Corporate)
Performed invoicing for both machine sales order
and freight sales orders for all 4 locations
Created missing parts sales orders, proceeded with
invoicing
Conducted orientations for "new-hires" twice a week
including their plant tour
Delegated certain office activities
Arranged and carried out meetings to train
employees on various work and safety procedures
daily
Set up meetings to introduce/inform employees of
new benefits as they were made available
Produced Power Points for training purposes
May 2007- Nov. 2009 Ann Taylor Loft
Chattanooga, Tn
Sales/ Desk Associate
Provided one-on-one assistance to clients' needs
Up-sold items by putting together outfits or
recommending accessories
Ensured clients left with a rewarding experience
Education
2007-2009 Bryan College
Chattanooga, Tn
Business Administration: Business Management, B.S.
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