Customer Service Manager

KATHERINE VARGAS-LIMON

*** **** ***** ******, *********, CA. 92870

Cell 714-***-****

***************@***.***

Education

The Fashion Institute of Design and Merchandising, Los Angeles, California.

Associate of Arts Degree in Interior Design

North Orange County Community College, Anaheim, California.

Project Management Certificate Program

Early Childhood Education Certification

Profile

Strong work ethic, dedicated and reliable

Excellent communication and exceptional customer service skills

Outstanding organizational and prioritization skills with an ability to multi-task

Excellent motivational skills and ability to interact effectively at all levels

Enthusiastic team player, proactive and action oriented

Qualifications

AutoCAD, Filemaker, Outlook, General Office skills, POS

Relevant Skills and Experience

Performed Manager on Duty functions-front end management & closing routine

Management of maintaining and completion of recovery

Monitored front end compliance with all cashiers to follow cash handling responsibilities

Maintained the physical building to maximize customer experience

Ensured security of the building is maintained at closing

Verified all register tills and change fund have been secured in safe

Adhered to company loss prevention procedures

Adhered to company safety program procedures

Customer service and Register operations

Scheduled and ensured the execution of classes and Birthday parties

Design Experience - Responsible for producing, maintaining and organizing Autocad

drawings

Produced conceptual, space plan, as-built, working, construction, relocation, occupancy

and tile shop drawings

Project coordination with various disciplines; architects, engineers, consultants

Prepared documents for presentations

Maintained all facets of day-to-day operations

Conducted field inspections to establish building materials, conditions & dimensions

Field of design includes; Hospitality, Tenant Improvement, Restaurant, Retail, Facilities

Professional Experience

20012- Customer Experience Manager, Michaels Corporation, Huntington Beach, CA.

2009-2012 Principal CAD Designer, KVM Design, (Independent contractor)

Placentia, CA.

1996 – 1999 &Project coordinator/CAD Designer, Dougall Design Associates Inc.,

2006 - 2008 Pasadena, CA.

1994 – 1996 &Space Planner/Design Associate, Pacific Interior Design Development,

2004 – 2006 Anaheim Hills, CA.

1999 – 2001 Architectural Planner /Project Coordinator, – House 2 Home Corporate,

Irvine, CA.

2001 - 2003 CAD Designer, Specialty Restaurants Group, Anaheim Hills, CA.

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