Customer Service Sales

CHRISTINA MCCULLUM

**** ******** ******.

Long Beach, CA 90806

Home: 626-***-****

***********@*****.***

Short Bio:

Hoping To Become a Customer Service Representative, I Possess experience in Sales and the

Telcommunication’s industry. Objective: To groom my personality and widen my horizon of

knowledge, gain valuable experience along with obtaining confidence in my self and achieving

excellence in my field and strive for the betterment of my country.

CUSTOMER SERVICE REP / 5+ YEARS' EXPERIENCE.

Polished, professional customer service rep offering:

• 3 years of experience providing customer support in busy call center environments For

customers seeking number and listing to businesses and Residences.

• An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems

creatively, and use tact and diplomacy to find common ground and achieve win-win

outcomes.

EXPERIENCE

Office Clerk

•

2002-2002, Social Security Administration, Long Beach, CA

Answer phones

•

File and organize information

•

Take messages

•

Run errands

•

Type

•

Do data entry or word processing

•

Work to support other office staff

•

Operate office equipment like copiers or fax machines

•

Use specific programs like Microsoft Word®, Excel®, or Access®

•

Provide customer support

•

Key Accomplishments:

• Was Very Attentive to the needs of the Office.

Became the lead "go-to" person for Immediate help around the office and was able to

•

perform any task given to me by the Office Manager.

• customer focus and dependability and My promptness also.

• Completed task for other Employee’s Voluntarily.

Courtesy Clerk.

2006-2007, Stater Bros. Market, Long Beach, CA

Putting Customer’s groceries into bags---paper, plastic or the customer's own cloth bags---and

then putting the bags into a cart. Helping Elderly and Disabled Customer’s to their cars with

Heavy loads of Groceries, Answering telephone Inquiries from Customer’s looking for certain

product’s, Also kept the store clean and aisles clear.

Recreation Leader.

2007-2007, YMCA of Greater Long Beach, Long Beach, CA

Implemented Lesson Plan’s and Taught a Kindergarten Class of 25 Children, Taught them

different educational lessons’ and helped them with projects and homework, I also did

recreational activities with the children and excercised.

Directory Assistance Operator.

2007-2008, Verizon, Long Beach, CA

Listen to customer requests, referring to alphabetical or geographical directories to answer

questions and provide telephone information.

Suggest and check alternate spellings, locations, and/or listing formats to customers lacking

details or complete information.

Offer special assistance to persons such as those who are unable to dial or who are in

emergency situations.

Operate telephone switchboards and systems to advance and complete connections, including

those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Perform clerical duties such as typing, proofreading, and sorting mail.

Child Care Provider.

2008-2012, Children’s Home Society Of California, Long Beach, CA ; Self Employment –

I Was paid Monthly to provide babysitting services to Children of Working parents. Pick

the children up from school and Babysit them til parent’s work day ended.

Key Accomplishments:

I have taken Computer Classes since the 6th grade of Middle School which is why I am

•

Advanced Proficient working with computers.

I’m able to type over 60 wpm.

•

Familiar with various Computer programs/ Softwares.

•

EDUCATION

9/2002-6/2006, Juan Rodriguez Cabrillo High School, Long Beach, CA

SKILLS

Skill Name Skill Level Last Used/Experience

Customer Service Expert Currently used/7+ years

Call Center Service Operations Expert Currently used/2+ years

Complaint Handling/Dispute Resolution Expert Currently used/5+years

Sales Lead Generation Expert Currently used/1+ years

Data Entry/Records Management Expert Currently used/5+ years

Multiline Phone Use Expert Currently used/3+years

MS Word, Excel and Access Intermediate Currently used/10 years

ADDITIONAL INFORMATION

Attempted to Attend School and Further My Education.

Cared For Children of working parent’s for a few years and Just focused on family issues.

• Willing to relocate

• Willing to travel up to 25% of the time

Contact this candidate