Resume

Name: Ranvijay Singh Udawat

Mobile: +91-977**-*****

Email: *********@*****.***

Address: Plot No. 828 Highcourt Colony, Senapati Bhawan,

Jodhpur.

Objective: To be a part of an efficient and result oriented team, and to

serve in an organization which provides challenging tasks and creative

environment.

01 April 2012 till date HDFC Bank, Jodhpur

(ABM Current Accounts)

. Managing Classic customer portfolio..

. Handling branch walk in-queries related to

banking, account.

. Involved in all cash & cheque transactions.

. Overall branch banking operations .

17 Mar 11 to 28th April 2012 HSBC Group, Jodhpur

( Customer Service Officer)

Achievements

. Sourced largest corporate bulk deposit of INR

14 Cr for the

Month of May 2011.

. Sourced Maximum No of Accounts for the Jodhpur

branch.

. To manage the front end customer service and to

carry out the

Day to day operational activities of the branch

which includes

Cash, clearing fixed deposit fd ac opening kyc

check etc.

HSBC Bank, Jodhpur

Achievements

. Star performer for NTB Premier in April, May,

June and August,09

. Special Award by Cluster Manager for Insurance

referral

. Top Performer in value enhancement in Sept, 09

. Highest Cross sell in pan India in the month of

Sept and Oct,09

. Active floor management to ensure maximum

customer satisfaction and complaint management.

. Lateral promotion to HSBC Invest Direct in July

2010

12 July 2010 - 16 Mar 11 Assistant Sales Manager (Jodhpur Branch), HSBC

Invest Direct

. HSBC Investdirect broking account

acquisition.

. Conversion on leads generated from HSBC

Bank.

. To drive trade initiation in acquired

accounts.

. To ensure operational compliance and

documentation processes.

. Overall operational activities of the

branch.

April 2009 - 11 July 2010 HSBC Bank. Jodhpur.

Assistant Sales Manager (Jodhpur Branch)

Responsibilities

. Acquiring new bank customers

. Grow high-end customer relationships by

offering quality advise on Investments and

Insurance to increase share of customer wallet

. Enhancing existing and new client base by

building business volumes and meeting targets

. Personal selling, cold calling and deepening

customer relationships

. Organize marketing events and promotions to

generate business in conjunction with support

departments such as marketing

. Penetrating every corporate relationship by

signing up for additional salary accounts on an

ongoing basis

. Ensuring all accounts signed up with the

Corporates get salary credits

. Identify and resolve service issues of the

accounts

. Cross-sell other products of the bank:

Insurance, investments, Assets, Business

Accounts, etc

. Maintain call reports and MIS as required

. Ensure the KYC/AML norms of the bank are

complied with at all times

. Liaison with other departments on an ongoing

basis to be able to provide all solutions to

the customers

. Sales quality and compliance.

Assistant Manager Customer Service. (03 March 2008

till 16 April 2009)

. Clients interfacing role: understanding

requirements & cultivating relationships for

customer retention & securing repeat business

. Managing customer centric banking operations,

forwarding customer instructions to the

concerned department

. Ensuring customer satisfaction by achieving

delivery & service quality norms

. Involved in all cash & cheque transactions,

transfers, DD Issuance and other retail banking

operations.

. Handling branch walk in-queries related to

banking, account, remittances

. Liaising with various branches for smooth

execution of branch

. Enhancing the existing relationship value

substantially by calling the clients, asking

the feed back about the service quality

Aug. 2007 - Feb 2008: Ashiana Housing Ltd., Jodhpur, Rajasthan

Marketing Executive

. Customer relationship management

. Marketing to corporate clients & giving

presentations to them

. Following up on enquiries generated by

advertisements and converting them in to

bookings

. Handling the credit collection

. Assisting clients with property sales and

development

. Preparing and Interpreting legal documents

including listings and sales contracts

. Providing legal, economic and market advice

. Ensuring terms and conditions of agreements are

met

. Maintaining and liaising with clients

. Coordinating property closings and overseeing

document signing

. Analyzing market trends to determine

competitive market prices

Education:

. Masters of Business Administration - Finance &

Marketing (2006) Sikim Manipal University,

Jodhpur

. Bachelor of Arts (2003), Jai Narayan Vyas

University, Jodhpur

. Senior Higher Secondary (2001), Maheshwari SSC,

Jodhpur

Personal Details: Marital Status : Married

Child : Daughter

Nationality : Indian

Date of Birth : 25th Oct 1981

Contact this candidate