Manager Customer Service
Resume:
Julie P. Duncan
Roaring River, NC 28669
**********@***.***
Objective
My objective is to find a position with a growing medical office or medical
establishment
Skills
Medical Office Experience
Certified Phlebotomy Technician
5 Year experience in Phlebotomy
Experience in EKG’s
CNA Experience
Customer Service Experience
Phone Skill Experience
Emergency Room Experience
Certifications
Phlebotomy National Certification Exam 2009, 2010
Medical Terminology Certification 2009
Education
East Wilkes High School Graduated 1995
Wilkes Community College
CNA 1995
Phlebotomy 2003
Forsyth Technical Community College
Medical Terminology 2009
Employment
Hugh Chatham Hospital 10/23/2011 02/01/2013
Park Wood Drive
Elkin, North Carolina
Ricky Sawyers, Lab Manager 336-***-****
Duties
Collects blood specimens for the patients in the hospital. Assures proper specimen collection
and identification in compliance with section policies and procedures. Performs appropriate
patient procedures in accordance with age specific guidelines for the age groups served . I
also worked over a year in the hospital emergency room phlebotomist. I helped in
other duties such as placing patients on monitors, assisting to the bathroom. I took
report from EMS crews, preformed EKG’s.
Wake Forest University Baptist Medical Center 7/27/2009 8/23/2010
Medical Center Blvd
Winston Salem, North Carolina
336-***-**** (Main Lab)
Betty Causey Manager 336-***-****
Duties
I draw blood from patients in a hospital setting age ranging from infant to adult. I
also draw blood in a clinical setting where patients bring in orders from a physician
to have blood work done. My work load varies from 60 70 vein punctures’ a day.
Wilkes Regional Cardiology 01/2008 – 05/2008
240 Jefferson St.
North Wilkesboro, NC
Office Manager: Priscilla Lockhart
Duties
I worked as a medical office assistant, duties were answering phone, called
patients to remind them of appointments, prepared charts for the upcoming
appointments, and filing charts. I used many different computer programs with
patient information. I also did patient care taking vital signs. I took patient history
and insurance information entering it into computer and performing EKG’s on new
patients while assisting doctor with any procedures necessary. I organized charts
and made new charts for new patients. I also handle appointments and scheduling
for patients and called in prescriptions and faxed refill requests.
Lowes Companies 03/2007 – 01/2008
401 Elkin Hwy
North Wilkesboro, NC
Supervisor: Amy Seals
Duties
I worked on the phone answering calls from customers. I documented
compliments and complaints. I helped place order on Lowes.com. I also helped with
other issues a customer may have had with Lowes or directing them to where they
could get addition help. I used many different computer systems and programs.
Cracker Barrel 01/2003 – 01/2007
1717 Hwy 67
Jonesville, NC
Gerald Meredith Assistant Manager
Duties
I was a server and cashier. I also helped in the kitchen cooking and doing
prep work.
Organization
American Society of Phlebotomy Technicians 2009, 2010
References
Annette Church Wilkes Community College Phlebotomy Instructor 336-***-****
Gerald Meredith Cracker Barrel 336-***-****
Contact this candidate