Human Resources Manager

KEVIN KRUEGER, SPHR

*** ******** ******, *** *********, CA 94110 (H) 415-***-****

*************@*******.***

Sr. HR Professional with 20+ years of successful experience, 12 plus years

as a Generalist. Areas of specialization include: strategic HR, staffing,

employee relations, and building strong relationships with business

partners.

EXPERTISE CORE COMPETENCIES

HR Strategy Learning Agility

Talent Assessment Integrity & Trust

Building Relationships Business Acumen

Motivating others to take action Customer Focus

Developing Successful Teams Approachability

High Growth Full Cycle Staffing Problem Solving

Coaching Executives and Managers Developing Direct Reports

Employee Relations/Resolution Hiring & Staffing

Legal Compliance & Labor Law Sizing People Up

Benefit Plan Design & Motivating Others

Implementation Building Effective Teams

Coaching & Counseling

PROFESSIONAL EXPERIENCE

Specialty's Caf & Bakery

Vice President, Human Resources

(01/10-3/12)

. Promoted to Vice President, Human Resources

. Growth from 12 locations and 250 Team Members to 40 locations and

1200 Team Members

. Executive compensation retention strategy analysis and

recommendations to CEO & Board of Directors

. Designed HR Score Card for monthly executive team review & analysis

. Created individual benefit statements as part of Retention Strategy

. Work with CEO to analyze org structure and needs analysis

. Successfully managed 4 fiscal budgets exceeding 1 million dollars

. Implemented Employee Relations hotline to assess organizational trends

and address potential risk

. Partnered with IT team to create an HR web portal for 24/7 management

access

. Designed benefits strategy improving coverage and limiting company and

employee cost increases

. Developed and promoted 3 direct reports

Director, Human Resources (8/05-1/10)

. Delivered recruitment strategy and results to support annual company

growth of 25% annually

. Built HR department & team from 1 to 5 staff members

. Sourced and implemented Applicant Tracing System

. Redesigned Multiple Unit personnel file systems

. Created HR Audit to be implemented in stores

. Implemented benefits strategy to ensure competitive with competition

. Self-funding strategy enhanced dental benefits program while reducing

costs.

. Created self-insured voluntary medical & dental program for all

hourly team members

. Designed & implemented performance management and merit increase

program

. Added 401k plan to our benefits portfolio

. Consolidated multiple state medical plans into one system-wide

national plan

. Launched companies first team member recognition program as part of

retention strategy

. Created candidate behavioral assessment program as part of staffing

strategy resulting in a reduction of turnover by 45%

Jamba Juice Company

Manager, Human Resources (12/99 -

8/05)

. Partnered with operations leadership creating ongoing development

programs for GM's & DM's

. Implemented Exempt to Non Exempt manager classification transition

with zero turnover

. Built strong relationships with senior management allowing proactive

. Scalability - 105 new stores & 2000 employees without adding

department headcount

. Assumed responsibility for system-wide employee relations 90 days

into job

. Resolved all Legal/ER issues without trial

. Outsourced UI claims increasing efficiency and system break-even

costs in first year

. Implemented Background Check process with 3rd party vendor

. Development of People - direct report awarded Partner of the Year by

internal customers

. HR representative on Sr. Management team 6mos during VP vacancy

. Created formal compensation philosophy with bonus tied to Org. &

individual performance.

. Created Team Member Handbook to ensure consistent practices

throughout company

. Hired 90 + headquarter team members during tenure

. 1 of 7 people awarded stock by CEO for contributions to the

organization.

. Created nomination strategy "Employer of Choice" Winning Workforce

Award, NRAEF - Awarded

. Developed Employment Brand Strategy including recruitment collateral,

CDrom, web& print brochure

. Nominated by internal customers for annual Support Center Partner

Award 4yrs in a row

. HRIS conversion team member implementing system without service

interruption

. Assisted in downsizing effort without losing any key talent

Noah's New York Bagels

Human Resources Generalist (9/97-

12/99)

. Consult management regarding HR related issues supporting 111,

multiple state locations

. Developed successful client group relationship with field operations

. Aggressively managed Worker's Comp reducing claim dollars $307,000 in

plan year

. Transition Team Member during plant and store closures

. Created Comp & Benefit Survey resulting in retention of hourly crew

. Created Safety Incentive Proposal for Executive Committee

. Co-Developed Sexual Harassment Training Program for field locations

. Designed Turnover Spreadsheet Analysis Tool for CEO and Operations

Management

. Created Recruitment Collateral - Meeting Employer of Choice Strategy

Requirements

. Assisted Labor Counsel in Strategy Design during Union Organizing

Campaign

. Facilitated Employee Relations Awareness Seminar for District

Managers

. Managed Multi-State compliance project (Internal HR Audit)

. Consulted in design of Exit Interview Questions and Process

. Facilitator in Management Development Training Series

The Claremont Resort & Spa; A Member of Preferred Hotels Worldwide

Assistant Director, Human Resources

(9/94-9/97)

. Promoted to Assistant Director, Human Resources

. Developed Recruitment Strategy reducing turnover 18% over 2 years

. Re-engineered New Hire Orientation

. Designed with MIS Depart. A Recruitment scanning Data Base

. Developed College/Professor relationship resulting in University

speaking engagements

. Customized management reports with corp. HRIS manger increasing

productivity & time

. Reduced advertising expenses through trend analysis and alternative

recruitment sources

. Negotiated vacation cap contract language saving company $22,000+ in

the first year.

. Trained Management on Labor Contract, resulting in 60% drop in

grievances

. Member of Negotiation team that successfully negotiated labor

contract without a strike

. Team member of peer review committee that developed dispute

resolution program

. Investigated EEOC claim and efforts resulting in Case being closed

for Invalid Claim

. Zero Arbitrations in 2 years since gaining sole responsibility for 1

union.

Employment Manager (9/92 -

9/94)

. Promoted to Assistant Director, Human Resources

. Only 1994 recipient of Managerial Outstanding Achievement Award

. Facilitated Workers Comp/Safety training program resulting in

$250,000 return on investment

. Created Job Hotline, allowing applicants to prescreen themselves

increasing department productivity

. Facilitated New Hire Training/Orientation for 100% of New Hires

. Negotiated rates with Temp Agencies including temp to permanent fees

. Recognized by Berkeley Adult School for Contributions as a Mentor

. Consulted Mangers on interviewing skills resulting in 97% reduction

in turnover within first 90 days.

ASSOCIATIONS & AFFILIATIONS

. Society for Human Resources Management (SHRM)

. Northern California Human Resources Association (NCHRA)

o Co-Chair Legislative Affairs Committee 2008-2011

o Legislative Affairs Committee Member 2007-2008

. San Francisco Green Film Festival - Advisory Board Member

. San Francisco Ocean Film Festival

o Opening Night Fundraiser event Co-Chair 2009

o Volunteer of the Year 2009

. Roatan Children's Fund

PROFESSIONAL EDUCATION

San Francisco State University

School of Business Administration Human

Resource Management

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