Customer Service Training

Jason Ramos

** ***** ****

Shirley, NY *****

Tel: 631-***-****

Cell: 631-***-****

**********@*****.***

OBJECTIVE

To obtain a position enabling me to utilize my technical, organizational and communication skills proven by 7 years

of military service.

PROFILE

A motivated, personable professional. Talent for quickly mastering technology. Accustomed to handling sensitive,

confidential material. Demonstrated history of producing accurate, timely results while meeting stringent guidelines. Thrive

in deadline-driven environments.

Flexible and versatile. Able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability

to easily transcend cultural differences. Diplomatic and tactful with professionals and nonprofessionals at all levels.

Excellent team-building skills.

PROFESSIONAL EXPERIENCE

Detail Mastery & Organization

Manage all aspects of day-to-day operations:

•

-- Facility maintenance.

-- Upgrade and maintenance scheduling for operational units.

-- Conduct competency training for all supported units.

-- Supervision of 224 systems used by over 800 personnel.

-- Compliance with all Department of the Army and Department of Defense requirements.

Service/Problem Solving

Oversee operations and provide impeccable service:

•

--Built a battalion electronic warfare program from trial and error.

Develop and implement strategic plan for success:

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-- Maintained program/emergency support for an expeditionary air base containing more than 7000 personnel.

-- Create special higher level training to selected personnel, write/design print and physical training media.

Communication: Reports/Presentations/Technology

Prepare complex reports for Battalion sized organizations, ensuring full compliance with Department of Defense

•

requirements and tight deadlines.

Author professional correspondence to controlling and supported units.

•

Design and deliver series of classes for supported units

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Conduct small-group sessions on instruction/training procedures.

•

Communicate concepts to superiors using layman's terms to facilitate understanding.

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Rapidly learn and master various new computer systems.

•

SKILLS SUMMARY

• Project Management • Linux/Windows • Multitasking

• Report Preparation • Database Management • Customer Service

• Written Correspondence • Network Administration • Scheduling

• Professional Presentations • Large Scale Operations • Personnel Training

WORK EXPERIENCE

United States Army - Fort Stewart, Georgia

Battalion Electronic Warfare Specialist, 6/2009 – 2/2012

United States Army – Fort Stewart, Georgia

Forward Observer, 12/2005 – 6/2009

EDUCATION

Briarcliffe College - Patchogue, New York

Network Technology

2012 - 2013

42 Credits

US Army Sergeant Majors Academy – Fort Hood, Texas

Advanced Leader Course

2007 - 2011

US Army Electronic Warfare School - Fort Sill, Oklahoma

Electronic Warfare Specialist

2010

Empire College - Santa Rosa, California

Computer Support Specialist

2001 - 2003

Jason Ramos 68 Alder Lane Shirley, NY 11967 631-***-**** **********@*****.***

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