Customer Service Administrative Assistant
Resume:
Rhonda Murphy
**** *********** ***** ** #***
Jacksonville, Fl 32210
SUMMARY
• Diligent, detailed-oriented administrative assistant, proficient in Word, Excel, Windows 2007,
Citrix/Transcript computer system, 40-45 wpm, 10-key data entry and various office equipment.
• Excels in multi-tasking in a fast paced environment, completing projects within time and budgets
constraints.
• Superior telephone and customer service skills, with experience in resolving customer conflicts
promptly and efficiently.
• Heavy cash handling experience. Worked with returned checks, money intake from customers
and prepared bank deposits.
EXPERIENCE
Customer Service Coordinator June 2007- November 2011
United Education Institute Jacksonville, FL
• Answered multi-line phone system
• Ensured customer service
• Assigned leads to Admission professionals
• Prepared student files and certificates and enrolled students
• Printed daily reports, and performed other related tasks as directed
Administrative Manager January 2003 – September 2004
Marc Little Public Relations Jacksonville, FL
• Managed office operations for a 3+ employee company with high revenue
• Faxed press releases to media outlets and distributed to staff.
• Copied, assembled and mailed media packets
• Scheduled staff and organized special events
• Processed employee timesheets.
Customer Service Representative August 2000 – January 2001
Convergys Jacksonville, FL
• Resolved customer issues via phone, fax or email
• Provided professional and superior customer service
• Handled incoming worldwide calls and answered inquiries about products and services
Secretary II May 1992 – May 2000
Houston Community College System Houston, TX
• Supported campus coordinator with daily operations and assisted instructors and counselors
• Monitored account budgets via spreadsheets and ordered supplies
• Processed requests for room reservations, maintenance and security, and assisted with special
events
• Issued payroll checks, entered timesheets
• Assembled/distributed faculty evaluations and sorted student surveys.
EDUCATION
Everest University A.S. – Business Administration
Jacksonville, FL
Contact this candidate