Service Management

David E. DeLong

*** *. ******** **, ******, NY **302 C: 518-***-****

****.*.******@*****.***

Objective

To obtain positions of increasing responsibility in supply chain and distribution management

Summary of Qualifications

• Manager across multiple departments in a 1.5 million square foot warehouse which ships freight to 60 major

stores in the mid-Atlantic for a fortune 50 company

• Skilled in warehouse management, transportation management, and enterprise resource planning systems

utilized by corporate and government entities

• Dynamic eight year United States Army career in supply management, project management, network & IT

solutions, and large scale communications infrastructure management

• Skilled with Microsoft Office 2003-2010 (Word, Access, Excel, Visio, and PowerPoint); Microsoft Project;

Windows 2000, XP, Vista, & 7

• US Government SECRET clearance (expires January, 2015)

Education

• Syracuse University, Syracuse, NY - Bachelor of Science in Information Science Management; May 2004

• Officer Candidate School, Fort Benning, GA & Signal Officer Basic Course, Fort Gordon, GA; June 2004 –

September 2005, Signal Captain’s Career Course (Reserve) – June 2011-December 2011

Awards

Bronze Star Medal, Purple Heart Medal, Meritorious Service Medal, Army Commendation Medal x 3, Army

Achievement Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Army Overseas

Service Ribbon x 3, Iraqi Campaign Medal (2 Campaign Stars), Army Service Ribbon, Quarterly Target Leadership

Award x 2

Experience

Shipping Group Leader, Target Corporation September 2011- Present

Responsible for tracking daily LOS for 150,000+ cartons and building staffing plans for 40+ direct reports utilizing

WMS/TMS software. Managed and tracked performance across productivity, quality, and safety metrics for

employees. Conducted hiring, interviewing, and training for all direct reports. Trained new shipping executives in

best practices, systems, and processes as well as guided their acclimatization into the corporate culture. Planned

and executed multiple alignments of 130 door shipping center to efficiently service over 60 major stores located

throughout the mid-Atlantic region of the United States.

• One of 20 out of over 1000 group leaders selected to be on SWAT team for Target Canada’s opening.

• Received 2 quarterly leadership awards for performance, had top performing team in building for 4 months.

• Selected to serve as back up Facilities Operations Group Leader, managing 10+ maintenance personnel and

responsible for escalations, preventative and corrective maintenance, and service to operational departments.

• Selected to serve as back up Miniload and Breakpack Group Leader for several months, managing a highly

automated put/pull system, 40+ packing team members, and daily LOS requirements.

• Consistently performed in the top 5% in productivity, Quality, and safety expectations both within the

department and throughout the Target Distribution pyramid consisting of 26 distribution centers nationwide.

Warehousing Group Leader, Target Corporation June 2009 – September 2011

In charge of safety, quality, performance management, training, and hiring of 40+ direct reports responsible for the

retrieval and stocking of 200,000+ cartons daily who were operating numerous varieties of heavy equipment.

Utilized proprietary WMS/TMS software to build plans and track freight throughout the building while meeting

LOS requirements for multiple priorities of product and transporting it efficiently between three additional

departments within the 1.5 million square foot warehouse.

• Consistently exceeded productivity standards for the pyramid during the two year period, recognized as top

performing shift in the building.

• Evaluated and reorganized warehousing pick sequences in all functions, moving from a 2 to 3 day pick

sequence resulting in a 12% improvement in departmental LOS.

• Responsible for overall safety trends of 600+ employees constantly utilizing heavy equipment and reducing

overall safety incidents 20% from the previous year.

• Revitalized departmental 5S program, increasing efficiency and overall building cleanliness.

United States Army Reserve Officer March 2009 - May 2013

Served in multiple positions of increasing responsibility over a four year period in the Army Reserves. Commanded

a 160 personnel Petroleum Supply Company and responsible for the maintenance, supply, accountability,

recruitment, training, and evaluation of all personnel and 16 million dollars of equipment. Served as the Battalion

Operations Officer of 400+ personnel Quartermaster Battalion, responsible for supplying 10,000+ Soldiers and their

supporting equipment with fuel, food, maintenance, medical supplies, and ammunition utilizing multiple WMS/TMS

and ERP systems to manage the levels of each of these classes of supply. Served as the Battalion Executive Officer,

supervising administrative, supply, operations, and intelligence primary staff sections responsible for running every

aspect of a 400+personnel Quartermaster Battalion.

• Consistently recognized as the top Captain within the battalion, and top 10% within the brigade.

• Improved over 20 Company level metrics over a 2 year pyramid while serving as a Company Commander,

moving the unit ranking from bottom fifth of 42 Companies to second of 42 Companies.

• Repeatedly selected over peers to serve in positions of greater responsibility than traditional for rank.

• Received multiple awards for achievements as a Company Commander and Battalion Staff Officer

Unites States Army Officer (Active Duty) June 2004 – March 2009

Served in multiple positions of increasing responsibility over a five year period in the United States Army. Platoon

Leader responsible for managing the largest communication hub in the Iraqi Theater of Operations as well as the

training, evaluation, accountability and maintenance of 40+ personnel and 20+ million dollars of equipment.

Company Executive Officer and Contracting Officer responsible for the creation, submission, and approval of 5+

million dollars of civilian and government contracts in the US, Germany, Kuwait and Iraq. Brigade

Communications Officer, responsible for the maintenance, employment, and accountability of 60+ million dollars of

advanced civilian and military grade communication equipment in support of 5000+ personnel in the Iraqi Theater of

Operations. Partnered with international forces and the Iraqi Police in developing a comprehensive communication

infrastructure and database solutions which supported 60,000+ emergency service personnel in Baghdad, Iraq.

• Responsible for Platoon being evaluated as the top Platoon in the Brigade (out of 44 platoons).

• Consistently served in positions normally reserved for individuals 1-2 levels above in rank, receiving superior

evaluations at every level from second lieutenant to captain.

• Received numerous awards and commendations for exemplary service.

• Youngest serving Brigade Communications Officer in the Iraqi Theater of Operations.

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