Customer Service Manager
Resume:
Shelley Rebekah Pauley
**.******@*******.***
***** *** ****** ********, ******* T7P 1X8
EXPERIENCE
Site Administrator June 2012 – Present
ATCO Structures & Logistics
Calgary, AB
. Perform all project related administrative duties such as deficiency reports, and the
processing of invoices and purchase orders.
. Coordinate flights and accommodations.
. Documentation of employee certificates and credentials.
. Payroll
. Participating and documentation of pre-shift tool box meetings and all Safety Meetings,
and that all HSE policies and procedures are recognised and adhered to.
. Oral and written communications with client, and sub-contractors.
. Organize filing system and turnover binders.
. Performed duties 10 hours a day for a 21/7 shift with minimal supervision.
Lodge/Camp Manager February 2008 – June 2012
Royal Camp Services
Edmonton, AB
. Provided Managerial duties in lodges and camps in various remote areas of Northern
Alberta
. Supervised and coordinated all departments.
. Decision making ability with good interpersonal and leadership skills.
. Processed and submitted daily information to Head Office.
. Conducted daily tool box pre-shift meetings to insure that workers and clients safety
is of the up most importance and priority.
Logistics Coordinator/Office Administrator at Albian Village September 2007 – Feb. 2008
Compass Group Canada
London, Ontario
. Responsible for organizing Administration Office Staff hours and duties.
. Organized communication between the Housing Staff and the Administration office.
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**.******@*******.*** 780-***-****
PTI Group November 2005 – September 2007
Open Camps & Beaver River Executive Properties
Grande Prairie & Edmonton, AB
. Performed duties as a Clerk/Combo/Manager in open camps in Alberta and British
Columbia out of the Grande Prairie and Edmonton office.
. September 2006 Transferred to the Beaver River Executive Lodge and performed Front Desk
and Administrative duties.
Administrative Support 2 June 2005 – October 2005
Mental Health
Fort St. John, BC
. Provided a variety of clerical support to the Mental Health staff and transcription for
Dr. Garbett’s Psychiatric Clinic.
Customer Service Representative October 2000 – April 2003
Minacs Worldwide Incorporated
Riverview, NB
. Performed data entry and also worked on the help desk in the Jane Adam’s Department.
. Trained and certified for a short term client.
Data Integrity Clerk September 1997 – December 1998
Coop Atlantic
Moncton, NB
. Created Data System for new and existing products.
Sandwich Hut (Division of Peggy’s Pantry August 1985 – December 1991
Family Owned Restaurant
Currently the Homestead Restaurant Riverview, NB
. Responsible for all duties: Scheduling staff, waitress, ordering supplies, cooking, and
cleaning.
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**.******@*******.*** 780-***-****
Central Registry Clerk (CR-3) June 1981 – October 1982
Department of Indian and Northern Development (D.I.A.N.D.)
Fort Vermilion District
High Level, AB
. Responsible for pick-up and distribution of mail from the Edmonton Office, and for filing
for the High Level office, and the band offices in the district.
. Accompanied Social Workers on trips to the reserves.
Department Head/Cashier Cameras and Records Department April 1976 – November 1979
Zellers - Moncton Mall
Moncton, NB
. Responsible for the department’s staff.
. Ordering all products and supplies
. Reporting the Store Manager
EDUCATION - AWARDS - CERTIFICATES
Atlantic Business College, Moncton, New Brunswick
Medical Administrative Assistant – Diploma – June 2004
. Anatomy, Medical Terminology, Medisoft Advanced, Machine Transcription,
Ward Clerk, First Aid & CPR
. Corel Word Perfect 8
. Manual Accounting and Computerized Accounting (simply 9.0)
. Keyboarding
. Customer Service
. Office Procedures
Award of Distinction – Atlantic Business College 2004
New Brunswick Community College, Moncton, New Brunswick
Office Automation – 1991
Oulton’s Business College – Typing Course – 1986
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**.******@*******.*** 780-***-****
SEFESAM – 2011 (Safety Essentials For Supervisors And Managers)
Leadership for Safety Excellence – July 30, 2011
EnCana General Safety Orientation – February 2008
Western Safety Consulting Inc. – Accident Investigation – October 2011
Cenovus Safety Leadership Training 2011
OSSA Regional – August 2008
CSTS Ver 3.2 – November 2007 – Reg#2035564
WHIMS – August 2007
Emergency First Aid CPR Level 8 – May 11, 2007
WHSCC - Blood Borne Pathogens Certificate 1999
Food Handling Training Course 1996
NBTel Professional Communications 1990 & 1991
REFERENCES:
Barry Petten, Site Manager
ATCO Structures & Logistics
Office: 780-***-****
Cell: 780-***-****
Diane Spurrell
Turnover Administrator, CNRL
Office: 780-***-****
Cell: 780-***-****
ADDITIONAL REFERENCES UPON REQUEST
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