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Customer Service Manager

Location:
Edmonton, AB, T7P 1X8, Canada
Posted:
June 09, 2013

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Resume:

Shelley Rebekah Pauley

abxrkn@r.postjobfree.com

780-***-****

***** *** ****** ********, ******* T7P 1X8

EXPERIENCE

Site Administrator June 2012 – Present

ATCO Structures & Logistics

Calgary, AB

. Perform all project related administrative duties such as deficiency reports, and the

processing of invoices and purchase orders.

. Coordinate flights and accommodations.

. Documentation of employee certificates and credentials.

. Payroll

. Participating and documentation of pre-shift tool box meetings and all Safety Meetings,

and that all HSE policies and procedures are recognised and adhered to.

. Oral and written communications with client, and sub-contractors.

. Organize filing system and turnover binders.

. Performed duties 10 hours a day for a 21/7 shift with minimal supervision.

Lodge/Camp Manager February 2008 – June 2012

Royal Camp Services

Edmonton, AB

. Provided Managerial duties in lodges and camps in various remote areas of Northern

Alberta

. Supervised and coordinated all departments.

. Decision making ability with good interpersonal and leadership skills.

. Processed and submitted daily information to Head Office.

. Conducted daily tool box pre-shift meetings to insure that workers and clients safety

is of the up most importance and priority.

Logistics Coordinator/Office Administrator at Albian Village September 2007 – Feb. 2008

Compass Group Canada

London, Ontario

. Responsible for organizing Administration Office Staff hours and duties.

. Organized communication between the Housing Staff and the Administration office.

Page 1 of 4

abxrkn@r.postjobfree.com 780-***-****

PTI Group November 2005 – September 2007

Open Camps & Beaver River Executive Properties

Grande Prairie & Edmonton, AB

. Performed duties as a Clerk/Combo/Manager in open camps in Alberta and British

Columbia out of the Grande Prairie and Edmonton office.

. September 2006 Transferred to the Beaver River Executive Lodge and performed Front Desk

and Administrative duties.

Administrative Support 2 June 2005 – October 2005

Mental Health

Fort St. John, BC

. Provided a variety of clerical support to the Mental Health staff and transcription for

Dr. Garbett’s Psychiatric Clinic.

Customer Service Representative October 2000 – April 2003

Minacs Worldwide Incorporated

Riverview, NB

. Performed data entry and also worked on the help desk in the Jane Adam’s Department.

. Trained and certified for a short term client.

Data Integrity Clerk September 1997 – December 1998

Coop Atlantic

Moncton, NB

. Created Data System for new and existing products.

Sandwich Hut (Division of Peggy’s Pantry August 1985 – December 1991

Family Owned Restaurant

Currently the Homestead Restaurant Riverview, NB

. Responsible for all duties: Scheduling staff, waitress, ordering supplies, cooking, and

cleaning.

Page 2 of 4

abxrkn@r.postjobfree.com 780-***-****

Central Registry Clerk (CR-3) June 1981 – October 1982

Department of Indian and Northern Development (D.I.A.N.D.)

Fort Vermilion District

High Level, AB

. Responsible for pick-up and distribution of mail from the Edmonton Office, and for filing

for the High Level office, and the band offices in the district.

. Accompanied Social Workers on trips to the reserves.

Department Head/Cashier Cameras and Records Department April 1976 – November 1979

Zellers - Moncton Mall

Moncton, NB

. Responsible for the department’s staff.

. Ordering all products and supplies

. Reporting the Store Manager

EDUCATION - AWARDS - CERTIFICATES

Atlantic Business College, Moncton, New Brunswick

Medical Administrative Assistant – Diploma – June 2004

. Anatomy, Medical Terminology, Medisoft Advanced, Machine Transcription,

Ward Clerk, First Aid & CPR

. Corel Word Perfect 8

. Manual Accounting and Computerized Accounting (simply 9.0)

. Keyboarding

. Customer Service

. Office Procedures

Award of Distinction – Atlantic Business College 2004

New Brunswick Community College, Moncton, New Brunswick

Office Automation – 1991

Oulton’s Business College – Typing Course – 1986

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abxrkn@r.postjobfree.com 780-***-****

SEFESAM – 2011 (Safety Essentials For Supervisors And Managers)

Leadership for Safety Excellence – July 30, 2011

EnCana General Safety Orientation – February 2008

Western Safety Consulting Inc. – Accident Investigation – October 2011

Cenovus Safety Leadership Training 2011

OSSA Regional – August 2008

CSTS Ver 3.2 – November 2007 – Reg#2035564

WHIMS – August 2007

Emergency First Aid CPR Level 8 – May 11, 2007

WHSCC - Blood Borne Pathogens Certificate 1999

Food Handling Training Course 1996

NBTel Professional Communications 1990 & 1991

REFERENCES:

Barry Petten, Site Manager

ATCO Structures & Logistics

Office: 780-***-****

Cell: 780-***-****

Diane Spurrell

Turnover Administrator, CNRL

Office: 780-***-****

Cell: 780-***-****

ADDITIONAL REFERENCES UPON REQUEST

Page 4 of 4



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