Night Auditor / ront Desk Agent

Earle Lawson

Objective

*** ********* ****.,

Unit 15 I am looking to advance my career. That is why I am applying for this position

Saint John, N.B. within your company.

E2J 0H7

h- 506-***-****

Work History

c- 506-***-****

********@*****.***

2008 – present

Amsterdam Inn & Suites night auditor / front desk agent

Customer service oriented

Process the night audit

Register guests and assign rooms Process group arrivals and departures

Take, cancel and change room reservations Process telephone calls

Provide information on hotel facilities and services Provide general information

about points of interest in the area Provide information about services available in

the community

Arrange services required for guests with special needs Process wake-up calls

Investigate and resolve complaints

Process guests' departures, calculate charges and receive payments

Balance cash and complete balance sheets

Work with minimal supervision

Perform light housekeeping and cleaning Finish the laundry if there is laundry

left

Keep the kitchen stocked Set-up and prepare breakfast

Tend bar when needed, Set up conference rooms when needed.

Schedule duties for housekeepers.

Train new employees.

2007 – 2008

Sitel customer service associate for the Travelocity campaign

Help customers acquire the information they are looking for

Help customer finalize their plans, suiting their individual wants and needs

Need to be able to multi-task quickly & accurately

2003 – present

St. James Anglican Church custodian

2006 – 2007

New Brunswick Publishing, Telegraph Journal

District Manager, Circulation

Organize and lead a workforce designed to service customers in a timely and efficient

manner

2003 – 2006

Iron Mountain Records Mgmt. data protection agent

Help customers acquire the information they were looking for

Need to be able to multi-task quickly and accurately

2001 – 2003

Aliron Marketing Independent Distribution Manager

In a predetermined area, promoted, sold and distributed marketing products

1999 – 2001

Pubs Transfer Manager with 2 separate locations

1993 – 2001

Riteway Delivery Office Manager

Education

2012 - Successfully completed NB Food Safety Course

1995 – present have taken various courses dealing with business & sports.

Learning how to lead & interact within a “team” oriented workforce, how to

become more efficient with time management. I have taken 2 courses designed

to strengthen my diction and grammar which helps the way I present myself

orally.

1974 – 1977 Millidgeville North High School

Graduated with a Business Diploma

Skills and Interests

Am strong in my organizational skills, being able to multi-task effectively,

communicate well with people on various levels. I believe myself to be a “people

person”.

As has been proven by the responsibilities passed on to me, I can offer honesty,

loyalty, and a sincere desire to see the business I am associated with succeed

Community Service and volunteer work

1995 – 2009 head coach of various sports including hockey, soccer,

basketball, all at various age groups and skill levels.

1987 – 1990 lay reader for St. Mary’s Anglican Church

References

Mr Ray Coleman

City of Saint John Police Officer

home - 696-8896

Mrs Michelle Bainbridge

former supervisor @ Sitel

home – 519-****-**** email – *********@*****.***

Mr Victor Wells

former manager @ Telegraph Journal

home - 696-8599

Rev. Ellen Curtis

Anglican Chaplain

Spiritual and Religious Care Dept

Saint John Regional Hospital

home - 696-1926

Contact this candidate