Management Service
Resume:
Jessica A Alexander
Jacksonville Florida, 32207
******************@*****.***
H I G H L I G H TS AND SK I L LS:
Excellent interpersonal, communications, organizational, and time
management skills
Proficient in Microsoft office programs, 40 wpm
Excellent Leadership and Training skills
Team-oriented and reliable
Ability to manage multi-faceted tasks simultaneously without
compromising quality
Decisive and direct, yet f lexible in responding to changing organizational
needs
Honorable Discharge from US Navy in 1982
PROFESSIONAL SU M MARY:
Prepared legal documents, including briefs and legal memorandums.
Gathered and analyzed research data, such as statutes, decisions, and
legal articles, codes, and documents
Investigated facts and laws of cases to determine causes of action and to
p repare cases.
Resolved customers’ service or billing complaints by performing activities
such as exchanging merchandise, refunding money, and adjusting bills.
Checked to ensure that appropriate changes were made to resolve
customers’ problems.
Contacted customers to respond to inquiries or to notify them of claim
i nvestigation results and any planned adjustments.
Referred unresolved customer grievances to designated departments for
f urther investigation.
Determined charges for services requested; collect deposits or payments,
or arrange for billing
Completed contract forms, prepare change of address records, and issue
service discontinuance orders.
E MP LOYME N T H ISTORY
2013-Present Sonny’s Bar-B-Que Jacksonville Florida Cook
2007-2008 Jacksonville legal Aid Volunteer
2006-2007 J.C Penny’s Goldsboro, N.C. Stylist
1990-2006 Haircuttery Jacksonville, Fla
ED UCAT ION
L icensed Cosmetologist
Keiser University Jacksonville Florida
AA Paralegal 2007
FCCJ Jacksonville, Florida
AA Restaurant Management 2006
University of Maryland Adelphi Maryland
BS Legal Studies Still Attending
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