Engineer Software

Shivani Sharma

**** * ********* *****,

Phoenix, Arizona 85027

Cell 425-***-****:

***********@*****.***

Profile

. Dedicated technical professional with 7 years of IT experience,

involved in the area of project initialization, execution and

Implementation with key emphasis on Analysis, Architecture Design,

Development, Integration, Unit testing.

. Currently serving as Technical Lead with Cognizant Technology

Solutions.

. Extensive experience of Installation, Configuration, Implementation,

Integration, Administration of Tivoli Netcool Suite of products for

monitoring the IT Infrastructure in large organization.

. Understand and document the processes and procedures for deployment,

Study customer systems, applications and network.

. Good hold on Event correlation and Automation concepts.

. Well versed with Unix Shell scripting, Perl Scripting, Oracle (SQL,

PL/SQL).

. Experience of working on different platforms like UNIX, Windows,

Solaris, Linux. Implemented Tivoli Netcool and AGILENT's NETeXPERT

Fault Management solution.

. Excellent interpersonal skills, effectively communicating to

Clients/Onsite team/management for gathering requirements, status

updates and issue handling.

Core Qualifications

. Tivoli Netcool Suite of Products

. Shell Scripting

. Tivoli Netcool Omnibus v7.1 certified

. Perl Scripting

. Oracle (PL/SQL)

. NetExpert

Technical Skills

Skills Total Years Last

Used

Tivoli Netcool Suite of Products 6 Years and 11 Months

May, 2013

Professional Experience

Technical Lead

August 2010 to Current

Cognizant Technology Solutions - Phoenix, Arizona

As Technical Lead responsible for providing event management services

within the Monitoring and Event Management portfolio.

. Involved in Requirements Gathering, Analysis, Rule Definition, Rule

Implementation, and Rule Improvement.

. Responsible for providing engineering and integration on the Netcool

platform.

. Developing rules for Mttrapd and Socket Probes for different traps

received from Unix infrastructure, network devices.

. Analyzing SNMP Mibs.

. Writing automations and procedures in Omnibus.

. Installation and Migration of WebGUI7.3.1 from Webtop 1.3.

. Installation and Migration of Impact6.1 from Impact5.1

. Involved in setup and maintaining the mechanisms for generating

meaningful Events and effective rules for their filtering and

correlating.

. Customization of WebGUI, TIP pages as per client's requirements.

. Creation of filters, views, maps, Smart pages in WebGUI.

. Writing Impact policies to integrate third party applications, event

enrichment.

. Writing Perl scripts, shell scripts to automate various tasks as

monitor the processes, backup files, rotating log files and deleting

old files, generating lookup tables.

. Involved in integration of Netcool with Service Now.

. Working with IBM to resolve the PMRs raised related to Netcool

products.

. Written and executed testcases in QualityCenter for netcool modules

worked upon.

. Supporting L2 team to troubleshoot various Netcool Administrative

issues.

. Provided L3 Support to resolve urgent issues escalated by L2.

. Conducted presentations for clients and team members on feasibility of

the project and explaining the functionalities of the components.

. Involved in developing shell scripts to call wsadmin jython scripts.

Senior System Engineer

January 2009 to August 2010

BA Continuum Solutions Pvt Ltd - Hyderabad, Andhra Pradesh India

Engineering and Development for Presentation Services to provide services

within the Monitoring and Event Management portfolio.

. Provide engineering support of infrastructure projects, upgrades, and

monitoring service enhancements.

. Event management console creation (WebTop).

. Created TBSM views.

. Worked with User, group, role management to provide access to TBSM,

webtop users in Bank.

. Applied architecture and engineering expertise in support of

transitions and merging environments into an enterprise-wide

monitoring solution.

. Build, certification and deployment of monitoring solutions.

. Written shell scripts to automate various tasks.

. Worked with IBM to implement solutions provided for PMR's raised.

Project Engineer

October 2008 to December 2008

Wipro Technologies - Bangalore, Karnataka India

Served as Test Analyst to address Atheeb's OSS/BSS requirement to offer a

competitive quadruple play broadband telecom services (Voice, Data, Video,

and Multimedia) through dsl, WiMax, FTTX access over the NGN network.

. Prepared and executes testcases for testing functionalities of

Omnibus, Webtop, Reporter, and Impact.

. Prepared and executed testcases for integration of Netcool and BMC

Helpdesk Remedy application.

. Worked on indigenous database applications that replicated CRM

application suite.

Software Engineer

July 2006 to September 2008

Satyam Computer Services Ltd - Bangalore, Karnataka India

Served as Software Engineer of Service Assurance team to implement Netcool

fault management solution for various clients.

. Involved in all the phases of SRS.

. Prepared TestCases and Unit TestPlan for Tivoli Netcool/Reporter and

Impact.

. Installation and Configuration of Netcool Omnibus (Probes, Object

Server, Process Agent, gateways).

. Installation and Configuration of Netcool/Reporter and Impact.

. Written rules for various Network elements for MTTRAPD probe.

. Worked on reports in Netcool/Reporter.

. Written Event Enrichment policies in Impact.

. Developed 'Proof of Concept' product to monitor Servers in the

Internal lab using Netcool Suite of products.

. Developed 'Proof of Concept' product to monitor SNMP enabled windows

desktops using NetExpert.

Education

Bachelor of Technology: Electronics & Communications, 2006

Guru Nanak Dev University Regional Campus- Gurdaspur, Punjab, India

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