Engineer Technical Support

Stephen Siegel

** **** ******

Port Jefferson Station, NY 11776

631-***-**** (home)

516-***-**** (mobile)

abxr8r@r.postjobfree.com

QUALIFICATIONS SUMMARY:

Dependable, enthusiastic, mid-level IT professional with eight years hands-

on technical experience including server and desktop troubleshooting,

installation, and upgrading. I have experience with the following hardware

and applications:

. Operating Systems: DOS, Windows 9x\NT\2000\XP\Windows 7 workstation,

Win 2k/2003/2008 R2 Server, Mac OS, familiarity with Netware 6.0-6.5.

. Software Applications: VMware VSphere 3.5 - 5.0, VMware View 4.6 -

5.1, VMware ESX - ESXi, VMware workstation, MS Office

97/2000/2003/2007, 2010, Corel WordPerfect, MS Exchange 2000 -- 2010,

Active Directory, Novell GroupWise client, Blackberry Enterprise

Server, Acronis, Symantec Ghost & ShadowProtect Backup Imaging

Software for Windows Server, Backup Exec, CA ArcServe Backup, basic

experience with MS SQL 2005-2008, Adobe Acrobat, Citrix, MS Terminal

Services, PearlEcho, Symantec AntiVirus Corporate, Sunbelt VIPRE

Enterprise, CA Etrust, GFI MailEssentials, XOSoft WANSync & DoubleTake

real-time data replication software, Putty, Tapit telephone monitoring

application.

. Additional IT skills: HP and Dell printers, service several brands of

copiers and scanners including Canon imageRUNNER multifunction

devices. Understanding of TCP/IP, familiarity with switches and

routers. Setup and administration of Blackberry and iOS devices.

WORK EXPERIENCE

TECHNICAL SUPPORT SPECIALIST March 2012-Present

North Shore Hematology Oncology Associates East

Setauket, New York

. Provide IT support for five doctors' offices in multiple locations on

Long Island.

. Responsible for building, upgrading and repairing Windows servers and

desktops.

. Assist with configuring and troubleshooting network connectivity.

. Responsible for configuring Blackberry, iPad, iPhone and Android

devices

. Managed network antivirus and backups including job configurations,

upgrades and restorations.

SENIOR SYSTEMS ENGINEER November 2009-

March 2012

Episcopal Health Services, Inc. Bethpage, New

York

. One of a team of six people responsible for nearly 100 servers, 800

workstations and 1200 users at multiple locations.

. I was the member most responsible for the deployment and

administration of 165 Wyse C10LE thin client devices running ThinOS

and connecting to VMware virtual desktops, as well as the

virtualization and management of 30 servers.

. I was the team member primarily responsible for installing, upgrading,

administering and troubleshooting our VMware virtual infrastructure.

Researched and developed procedure for virtualizing Netware servers.

. Installed, configured and serviced HP and Dell printers as well as

Canon network printer/scanner devices such as the imageRUNNER series.

. Responsible for deployment and management of Blackberry devices and

Blackberry Enterprise Server.

. Managed network tape backup and CA ArcServe application

infrastructure, including job configurations, upgrades and

restorations.

. Managed Vipre Enterprise antivirus application including client

deployments, upgrades and policy configurations.

. Worked closely with vendor support for hardware and software issues

covered under warranty or service agreements.

. Managed Active Directory structure.

. Performed user support both remotely and onsite.

. Configured Windows Group Policies, wrote and deployed batch scripts.

. Responsible for upgrading numerous servers from Windows 2003 to

Windows 2008 R2.

. Evaluated and made recommendations for software and hardware

. Assisted with configuration of DNS, DHCP, VPN's, terminal services,

other remote access technologies.

TECHNICAL SUPPORT SPECIALIST October 2008 - July 2009

Bascom Global Internet Services, Inc. Hauppauge,

New York

. One of two specialists providing telephone-based and onsite support

for internet filtering/firewall devices for nearly 500 independent

customers including Public Libraries, Public School Districts and

Parochial Schools.

. Contributed to evolution, development and testing of product.

. Performed customer outreach, including visits, telephone calls and

instruction on use of product.

SYSTEMS ADMINISTRATOR March 2005 - September

2008

Bender Insurance Agency Woodbury, New

York

. Administered network infrastructure and workstations for medium-sized

insurance agency.

. Provided onsite Level I/II/III hardware, software and LAN support for

60+ users.

. Sole IT support specialist for 10 Windows 2k/2003 servers including

Exchange server, 6 terminal servers, 2 domain controllers, two NAS

servers, phone server, door server and fax server, as well as 60+

workstations, 12 network printers, 10 client printers and six network

scanners.

. Responsible for screening, hiring and overseeing vendors for SPAM

filtering, DNS hosting, website hosting and development, and copier

repair.

. Assisted in the initial development and evolution of company website.

. Upgraded 60+ workstations from 6-year-old Windows 98 fat clients to HP

Windows XP Embedded thin clients.

. Upgraded/migrated nearly all servers to new hardware and operating

systems.

. Installed/configured 3 new APC rack-mounted battery backup units.

. Maintained and organized inventory of laptops/desktops/printers and

network hardware.

EDUCATION

Master of Fine Arts - New York University

Graduated summa cum laude - May 1990.

Bachelor of Arts, Brooklyn College

Dean's Honor List - May 1984.

Of Interest

Clean, valid driver's license. U.S. citizen, native English speaker.

Willing to submit to drug testing and background check.[pic]

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