Manager Customer Service

[pic] Alexandra Zaharia

** * *********** ***

LONDON SE5 7SW

07578.934.881 - *********.********@*****.***

Birth Date May 8th 1982

Place of Bucharest, ROMANIA

birth

Status Single

Experience Oct 2012 - Feb 2013 -EQUINOX FITNESS CLUB - Assistant

Spa Manager

The role involved supporting the Spa Manager and a

team of therapists to oversee the smooth running of

the Spa, ensuring that both Equinox Spas achieve or

exceed the clubs' goals relating to revenue and cost

of operations while providing the highest level of

customer service, including hiring, training,

motivating, directing, and evaluating the Spas staff

Nov 2011 - Sept 2012 Chelsea Football Club-ANTARA SPA-

Spa Therapist

Oct 2011- Jan 2012 REFLEXIONS UK - Massage Therapist,

reflexology

Apr 2011- Jan 2012 SERENE SPA Health & Beauty UK -

Spa Manager

Role: Managing overall operations of the spa

Managing and carry out procedures, have current

knowledge of treatments, and ensure all treatments

comply with current legislation and company standards

Ensure client experience is proficient including

bookings, payments, and consultation cards

Motivate and grow the Spa team to create repeat

business

Meeting department annual budget and be accountable

for maintaining and operating within financial targets

as well as net movement about launches, promotions,

deals and offers

Maintain awareness of department security related to

cash, stock and equipment and ensure all department

procedures are followed

2005 - 2011 Self-employed - masseur, reflexology

2004 - 2005 S.C. FOREVER PERFECT S.R.L. - SPA Manager

Role : Managing my own business

2004 - 2005 - MARIA CALLAS - masseur, reflexology

2003 - 2004 - ACS - Style - masseur, reflexology

2002 - 2003 -"ELIS" - masseur, reflexology

2001 - 2002 - S.C. TRANSINTERNATIONAL SPED NCA -

international transports of goods company - assistant

manager

2000 - 2001 - S.C. ASTESE PRODUCTION S.R.L. -

alcoholic drinks production and marketing company -

assistant manager

1999 -2000 - MV- COM S.R.L. - publicity and mobile

banners company - computer programming

Education 2013 - Registered Therapist by The Royal Borough of

Kensington and Chelsea

2011 - 2013 Full membership at CThA (Complementary

Therapist Association)

2009 - Ecological University Bucharest - Psychology

2008 - National Foundation Science-Technique and

Social-Culture University "ARTIFEX" - graduated

Management-Marketing Section

2005 - University Spiru-Haret - course of

Physiotherapy

2002 - Sportive Association MALIBU S.A.- reflexology

and massage course graduate of Social Solidarity Works

Ministry (equivalent N/SVQ level 3 standard compared

by UK NARIC)

2000 - Informatics National College "TUDOR VIANU" -

graduated with professional certificate in computer

programming

Languages English - advanced, French - medium, Italian - medium

Skills PC Knowledge: Web designer, SpaBiz and Plus2 ( Spa

software ), Windows, MS Office, Corel Draw, Turbo

Pascal, C++, FoxPro, Photo Impact.

Qualities Work team spirit, social, kindly, communicative,

loyally, ordinate, well-organized, adaptation capacity

, fast learning, open-minded

Interests Literature, classic music, art, sport

Objective Achieving knowledge and working in a team spirit

environment as a team leader

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