Manager Customer Service

Performance Capsule

"Joseph is exceptional at planning, scheduling, organizing, problem

solving, and communicating. He

motivates, develops rapport, and earns the trust and respect of his

coworkers and managers."

Jack Hunn, Superintendent,

United Technologies

OBJECTIVE

A Manufacturing Manager position utilizing my experience and

skills:

> Superior Leadership, Communication, Mentoring, Training, and

Team-building

> Outstanding Root Cause Analysis and Corrective/Preventative

Action Implementation

> Highly Effective Budgeting, Change Management, and

Statistical Process and Cost Control

> Excellent Continuous Improvement and Regulatory, OSHA, and

ISO9001 Compliance

> Expert Project and Program Management, Timeliness, and

Customer Relations

CORE COMPETENCIES

Certified Internal ISO Auditor Pareto Analysis

Planning Presentation

TRAINING

Advanced Labor Relations Corrective /Preventive

Action Design of Experiments

Leadership Development Engineering and Technology

Institute Managing Performance

Project Management Protecting Intellectual Property

Root Cause Analysis

Team Skills Training Workmanship Standards

AWARDS

Defect Density Reduction, Employee of the Month, Line Yield

Improvement, Productivity Improvement, TPM (Total Productive Manufacturing)

RELEVANT EXPERIENCE

Operations Manager, Advanced Technology Development

Facility/Silicon Valley Technology Center, Austin TX, 2007 to 2008.

Managed ISO 9001 fabrication operations for research and

development facility producing experimental modules, prototypes,

and custom applications. Facilitated concept to commercialization

semiconductor device applications.

PRODUCTION AND PROCESS CONTROL

Oversaw solar and medical device, plasma deposition, implantation,

sputtering, and photo etching. Ensured timely process control to

minimize waste. Analyzed problems, implemented resolutions,

optimized processes, and improved policies and procedures. Complied

with OSHA requirements.

. Developed projects worth up to $1 million in 60,000 square

foot Class I clean room

MANAGEMENT

Managed shift facilities, maintenance, security, and activity

scheduling. Led daily shift meetings. Set priorities. Communicated

revenue, customer commitment, scheduling, and profit requirements.

Scheduled and verified maintenance. Selected, negotiated with, and

hired outside maintenance contractors. Provided purchasing,

finance, and training departments ISO auditing.

. Hired, scheduled, trained and managed 12 technicians

. Coordinated with 20 sales professionals to meet customer

needs

CUSTOMER SERVICE

Validated requirements. Ensured timely delivery and customer

satisfaction.

. Oversaw up to 90 simultaneous customer projects for 30

clients

RELEVANT EXPERIENCE (continued)

Production Manager, Dow- Kokam, Lee's Summit, MO, 2011 to present,

led manufacturing team in producing advanced energy storage

solutions for commercial, industrial, medical, and defense

industries, while ensuring safe practices and compliance to

standards. Provided regular feedback and project updates to

manufacturing team and Director of Operations.

Production Supervisor, Diodes Fabtech Inc, Lee's Summit, MO, 2009

to 2011, supervised production operators in the manufacturing of

semiconductor devices. Set priorities for maintenance, production,

and engineering personnel in achieving daily, weekly and monthly

targets. Trained and mentored production personnel into team

leaders and technicians. Set production, quality, and cycle-time

goals

to ensure on time delivery to customers.

Production Supervisor, Cypress Semiconductor, Round Rock, TX, 2005

to 2007. Supervised integrated circuit fabrication and sort/test

personnel in Class 100 cleanroom. Oversaw defect density,

functional, electrical, and parametric testing. Directed day-to-day

activities to achieve productivity and quality goals. Sorted and

sold customer die per wafer with instructional sheets. Prepared

shipping reports. Generated utilization reports. Changed

specifications to improve throughput. Complied with OSHA

requirements.

. Hired, trained, supervised, and scheduled 12 operators

and technicians

. Oversaw production, testing, packaging, and shipping of

3,000 silicon wafers weekly

Shift Manufacturing Manager, Advanced Micro Devices, Austin, TX,

1988 to 2002.

Managed production, engineering and maintenance personnel for large

integrated circuit producer. Oversaw Class 100 Clean Room. Complied

with OSHA requirements. Achieved and exceeded daily productivity

and quality goals. Analyzed production problems and implemented

corrective and preventive actions. Transitioned teams from direct

supervision to self-directed high performing work teams. Approved

employee equipment certifications and administered payroll.

. Hired, trained, mentored, and supervised up to 45

employees in 3 reporting groups

. Decreased defect density by 36% and improved SORT Yield

by 10%

. Delivered basics electronics seminar and approved certification for

over 600 employees

OTHER EXPERIENCE

Consultant, Entrepreneur's Source, Austin, TX, 2002 to 2005.

Introduced individuals and companies to successful business

ownership and expansion opportunities for worldwide network of self-

employment coaches. Identified and screened independent businesses

for franchising model. Coordinated franchises, license agreements,

and business opportunities.

. Worked with over 200 business models to meet client

requirements

. Conducted more than 600 business ownership/ career

transition coaching sessions

. Served as Team Coordinator for referral based marketing

group generating $300K annually

. Processed over 150 assessments to identify business

models for potential owners

COMPUTER SYSTEMS

PCs, computer architecture, systems construction, peripherals, DSL

and cable modems, CD/DVD creation; Oracle systems, PeopleSoft, and

WorkStream; Windows 98/NT/2000/XP/VISTA; Microsoft Office (Word,

Excel, PowerPoint), Acrobat, Outlook, QuickBooks, Internet/e-mail

proficient

AFFILIATIONS

Member of APICS, the Association for Operations Management.

PRESENTATIONS

Cost Analysis, Motivational, Statistical, Strategy Development,

Technical, Updates

SEMINARS

Manufacturing Excellence Symposium, International SEMATECH

Manufacturing Initiative, Austin, TX, 2007

EDUCATION

Candidate, Bachelor of Arts in Psychology, Kansas University

(expected 2014)

Associate of Arts in Psychology, Austin Community College, Austin,

TX, 1995

Contact this candidate