Manager Customer Service

CHARU RAJPOOT

C/o Lt.Cdr. H.P.S. Rajpoot

*** * ***** *

Near Dabolim Airport Vasco

Goa - 403801

Ph : 762*******,967-***-****

email :

*****.*******@*****.***

CAREER OBJECTIVES

To play a key role in the growth of the organization for constant self

value addition.

EXPERIENCE

Working with Axis bank limited (Current Designation :Manger,operations,margao branch Goa ) from November 2011 till date .

Worked with HDFC Bank from September 2006 (Current Designation : Deputy

Manager, Band E2).till September 2011.

Since 2010 October working in Chicalim branch(Goa) as a personal banker.

From 2007 June to 2010 October, worked as an ATM coordinator in Kerala

taking care of Kochi and Allepey regions'108 ATMs, supervising ADFC staffs

and working as an authoriser.

From 2006 October to 2007 June worked as a teller in Moradabad Branch in

U.P.

From 2005 September to 2006 September worked in ICICI prudential as a Unit

Manager.

CURRENT JOB PROFILE

Authoriser for cash and clearing,customer service requests,rtgs fund

transfers foreign

Remittences

Heading three assistant managers and two outsourced staffs.

Handling day to day customer queries.

Cross selling over the counter .

PROFESSIONAL QUALIFICATION

Master of Business Administration (MBA) 2003-05, from U. P. Technical

University, Lucknow with aggregate 71%.

Specialization: Marketing (Major) & Human Resource Management (Minor)

Bachelor of Computer Application (BCA) 2000-03, from Rohilkhand University

with aggregate 75% marks.

PROJECTS UNDERTAKEN DURING PROFESSIONAL EDUCATION

Market survey of Lakme vs Revlon.

Undergone summer training in ABB (P) Ltd on Exploratory research on low

voltage capacitors of ABB during M.B.A.

Summer training in RRG Info Tech (P) Ltd on error deductions of credit

cards.

ACHIEVEMENTS

Worked in three regions of India i.e., North,south and now working in

west.

Giving all branch Managers and Zonal coordinators a satisfactory audit with

all efforts.

Got three promotions in last four years with HDFC Bank.

Joined as an executive became Deputy Manager in four years giving

constantly good

performance.

Given more than 12 lakhs of insurance by cross selling to the customer in

last one year.

Opened more than 120 accounts in last one year.

ACADEMIC QUALIFICATION

Class Year Stream/Background Division University/Board

10th 1998 Commerce First C.B.S.E. Board

10+2 2000 Commerce Second C.B.S.E. Board

PERSONAL DETAILS

Date of Birth : 26 December 1982

Marital Status : Married

Hobbies : Social interaction

Languages known : English, Hindi and Malayalam

Permanent Address : 2/1065

Budhi Vihar, Manjhola

Delhi Road, Moradabad (U.P.)

REFERENCES

Raghavendra Rao

Zonal ATM coordinator

Head of Karnataka, Kerala

Ph : 934*******

Leslia Letaio

Branch Managaer

Chicalim Branch

Goa

Ph : 982-***-****

(CHARU RAJPOOT)

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