Customer Service Sales

Objective: To obtain a position in which I can utilize my customer service,

leadership, and organizational skills.

Education:

Davenport University Grand Rapids, MI

May 2013--Present

MBA Health Care Management

Grand Valley State University Allendale, MI

Jan. 2009-Dec. 2012

Bachelor of Science in Sociology

. Dean's List Honor Award

. Successful completion of Medical Terminology

. Courses in Sociology of Families and Childhood

. Qualitative & Quantitative Research Methods

Professional Experience:

The Children's Place

Aug. 2012-Present

Sales Associate

. Ensured sales floor is always in compliance with company standards

. Identify customer needs and direct them to appropriate product

. Operate cash register to handle transactions

Grand Valley State University Housing & Residence Life Aug. 2011-

Dec. 2012

Central Housing Clerical Aid

. Led tours of approximately 10 prospective students and families

. Assisted students with application, contracts, and cancellation forms

. Managed & generated reports as assigned by administrative staff

. Use of multiple phone lines

. Maintain confidentiality

. Attended monthly trainings

Family Futures

May 2012 - Aug. 2012

Connections Program, Internship

. Gained early childhood development knowledge

. Data entry experience

. Score Ages & Stages Questionnaire

. Researched and gathered child development resources based on scores

. Distributed resources and referral information to parent(s)

Community Engagement:

STARS for Make-a-Wish Foundation

Jan. 2012 - Dec. 2012

Volunteer & Fundraiser Coordinator

. Coordinate volunteer opportunities for approximately 30 students

. Build rapport with non-profit organizations and student organizations

. Coordinate fundraising opportunities to raise funds for the

Make-a-Wish Foundation of Grand Rapids, MI

In-House Hospice

Oct. 2010-May 2011

Companion Volunteer

. Interacted with the elderly in home and assisted living facilities

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